Outsourcing business services has been a way of life for Fortune 500 companies for almost a decade
. Today, the benefits of outsourcing are slowly making their way to small and mid-size businesses. They are realizing that having in-house manpower for certain tasks is just too expensive and is best when handled by the Philippines BPO industry. Small to mid-size businesses that are able to free up the capital that would normally be spent on people and equipment are able to grow their business much faster, moving ahead of the competition.
Low Cost Customer Service
The Philippines have quickly become one of the best outsourcing solutions for businesses in the United States for many reasons. First and foremost their low costs predicate using them for many United States business operations. The cost of using employees in the Philippines is less than half of what it would cost to have the same services performed in the United States. It also takes the pressure off small and mid-size businesses to create a customer service department and handle the consistent training and supervision such a department would require.
Educated Service Professionals
Another benefit of using services in the Philippines is their ability to speak English without a noticeable accent. They are also familiar with the idioms of the English language, which makes it easy for American callers to relate to the person on the other end of the phone. Most of the call center employees in the Philippines have been speaking English since they were in 1st grade, eat American food and are familiar with American TV shows. Being able to relate to American callers is a major feat in the world of customer service and one that comes only from using the educated, clear-speaking employees in the Philippines.
Minimal Risk
Many Philippines BPO companies offer short-term packages that allow businesses in the United States to try the services out before making a full commitment. Signing up for a starter package that is only for 2 weeks allows businesses to see if outsourcing will work for their business. This short amount of time allows both the United States businesses and the Philippines BPO to create a relationship to see if a longer-term project will work out. This allows both sides to minimize their loss in resources should the initial short-term project not work.