The Value Of Unity In Asian Communications Solutions
The past decade has seen heavier information technology infrastructure and Asian communications solutions investment than any time previously
. A new and better way seems to be found to do business every 6 months and many organizations feel constantly behind the 8-ball.
The newest solution that information technology consultants are recommending to clients is the Unified Communications experience. Nothing has become outdated, nothing needs to be sold and replaced - Unified Communications is a way of leveraging all the existing investment in infrastructure, but putting it together in a much more usable way. Today we look at how your organization can benefit from using Unified Communications.
What is Unified Communications?
Unified Communications is not a new technology as such, but a way of putting all the existing Asian communications solutions together to create a more user-friendly and secure experience. Information technology consultants implement two key principles across a variety of communications platforms - the ideas are:
- Identity: A single mechanism of identification is used regardless of the communications device
- Presence: Helping manage and optimize the choice of communications platforms.
Unified communications works across platforms like:
- Email
- Mobile and fixed telephony
- Instant messaging
- Unified messaging
- Desktop applications
- Collaboration servers
- Web, video and audio conferencing
- Corporate directories
Why use Unified Asian communications solutions?
There are several key benefits to Unified Communications that save time, simplify business and facilitate more effective Asian communications solutions. For example:
- Less need for specialized hardware. Video conferencing can be carried out without specialized facilities, as can IM and collaboration.
- Collaboration can be made in real time - for example, shared document editing can be done with every employee having instant access to communications with other editors, as well as access to their busy-free schedule.
- Eliminating phone tag - the average employee spends around 30 minutes a week in phone tag.
Expert advice for smooth Unified Communications deployment
Unified communications is a relatively new Asian communications solution - information technology consultants are still encountering data security, network performance management and other best practice issues. However, there have been some key early lessons learned in the field, including:
Understand the existing environment
The ability to deploy Unified Communications solutions will depend very much on the existing information technology infrastructure.
Understand the task's complexity
Unified Communications isn't quite as simple as installing a couple of servers and reconfiguring some numbers. There is a quite a bit of complexity around integrating systems that were originally designed without any consideration for their sister technologies - it takes a skilled and knowledgeable IT consultant to integrate telephony with email, and email with IM, and IM with facsimile.
Understand the environment
Is the telephony system already running at full capacity? How much spare bandwidth is available? Is the peak load similar to the average demand? All these questions need to be considered.
by: Gregory Smyth
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