The new service provides Wenzhou footwear products introduced
The new service provides Wenzhou footwear products introduced
Wenzhou Economic and Trade Commission, Trade and Industry Bureau, the Quality Supervision Bureau, Municipal shoe Association, City CC 5 units recently jointly issued the "Wenzhou shoes commodity service provision", of the Wenzhou footwear "three guarantees" requirement in detail provides operators formulate its own production of "three guarantees" approach in conflict with the provisions, all in accordance with the regulations.
At present, China does not develop footwear "three guarantees" the relevant provisions of Wenzhou in 1992, promulgated the "after-sales service provision of footwear products." To further improve the quality of Wenzhou footwear products and service levels, maintaining the lawful rights and interests of consumers, the Urban Economic and Trade Commission and other five units of the old regulations were jointly revised and promulgated.
Wenzhou shoe industry is developing rapidly, regardless of quality or style all at a great height. However, according to the business sector statistics, Wenzhou footwear product that is consumer complaints is one hot commodity. 96 315 complaints during the first half of this year to a total of 322 complaints received and footwear products, accounting for 9% of the total volume of complaints. City Commission in the first half consumption of goods received complaints from 248 footwear, accounting for 5% of complaints, among the top three complaints hot commodity, second only to clothing and mobile phones.
Quality is frequently complained of footwear products the "culprit" in the 570 complaints, the quality of reasons accounted for 69.6%, reflecting the more common problems with bottom cracking, stripping, retting and other issues. Wenzhou footwear "three guarantees" the implementation of new regulations, will dispute the complaints based on a viable solution.
The new rule requires: 1, shoe manufacturer must be strictly in accordance with national standards, industry standards organization of production, products are not qualified certificate (a shoe for a card, name, grade, laboratory workers, the factory date and name and address) and not used in product packaging Chinese marked the names and addresses and other signs of the "three noes" shoes are not allowed to factory, distribution enterprises shall not purchase and sales; 2, where the distribution of footwear products are treated the implementation of "credit card" or a certificate sales, make a shoe for a card (Card). Consumers have the right to ask for "card (card)." Problems of quality shoes marketing enterprises should implement the "Three Guarantees." Consumers to buy "three noes" shoes for return, the marketing firms should be returned. 3, footwear goods "three guarantees" a period of adhesive leather shoes, luxury shoes (at a price of 100 yuan or more), rubber boots, sheepskin shoes, 4 months; shoes, synthetic leather shoes, cloth shoes, children shoes 1 months; 4, where the "three guarantees" period (the date of the purchase, repair and repair time to be excluded) because of the quality of the implementation of the following conditions were repairing, including transfer or return.
A, appeared off with, out with the slightly open plastic, desizing, zipper damage, should be free of charge repair, repairs for a period not more than one week, and sent to the field of repair for a period not exceeding 1 month; B, on the "three guarantees" twice during the repair of the same quality problems occur after the goods should be given free exchange, if not the same model shoe exchange of return; C, on the broken end off to help, leather serious mortar, Diaopi, leather surface fracture, should be exchange or return original price. On the wearing of more than 1 month may be 1% of original price multiplied by the number of days, collection of depreciation; D, after-sale within 30 days, did not use non-destructive pollution, and the size of because of improper size selection, Liang Zhixie sizes, two side of the foot just shoes, should be given to exchange, no time to return the same model. 5, is one of the following situations, do not implement the "three guarantees": A, no purchase shoes "credit card" or purchase certificate B, the consumer wear or damage to improper storage C, exceeding the prescribed "three guarantees" deadline D, marked "substandard" E, the consumer to disassemble or repair the product moving. 6, Wenzhou footwear products in the "Three Guarantees" period, in the event consumer rights disputes, not as far as possible to resolve business disputes, such as the negotiation fails, voluntarily, subject to all over the Consumer Council (Association) and law enforcement agencies mediation advice and treatment decisions. 7, production and management on their own to develop the "three guarantees" approach in conflict with this provision, all in accordance with the regulations. 8, this provision since the release date of execution. The provision by the Wenzhou City Economic and Trade Commission, Wenzhou City Industry Bureau, Wenzhou Municipal Quality Supervision Bureau, Wenzhou Shoe Industry Association, Wenzhou City, the Consumer Council to develop specific issues explained by the Wenzhou City, the Consumer Council.
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