The right way to implement business change

The right way to implement business change

Since the chain of command is usually streamlined, implementing a change in a medium-sized or smaller business should be easy.

Even so, somewhere between the idea and the result, much can go wrong. Do you know how to improve the changes that a change will work?

Identify the right problem

In some instances, an implemented change does not improve things because the change is simple the wrong step to take. This means before you decide on implemented a change, you need to be sure it is the correct one.

If you are trying to solve a problem, be sure you have identified the real causes of a problem before concluding that a particular change is the best solution. There are many ways to do this.

For example, a still-useful method made popular in the 1970s at Toyota is to "ask five times why" a problem took place to get to the root causes of the problem. It is often tempting to rush to implement the first plausible solution, but be aware of the difference between "quick hits'" and root causes.

Address the people factor'

It is essential to consider the reaction of everyone in the company who will be affected to successfully implement a change. The leader of a company can set the direction, but the success of a change usually needs the support of everyone affected.

It is human nature to fear and resist change. The more you acknowledge resistance and take steps to minimize it, the more likely the change will be successful. To minimize resistance, it is important for employees to understand the reasons for the proposed change and how it will affect both them and the organization.

Another helpful technique is to get employee input when considering what changes to make for example, by having a problem-solving team or a team responsible for implementing the change. You may also want to consider soliciting employee feedback during the change process.

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