Top 5 Reasons to Use Branch Automated Scheduling

A bank or credit union that creates work schedules without taking into account historic teller transaction volumes can be costly for the branch

. Lobby tracking software can provide accurate, real time information to managers to help them make smarter staffing decisions. This data can help decide how many tellers (and who) to schedule to meet customer needs.

Below are the top 5 reasons banks and credit unions should use automated scheduling solutions.

Positive Work Environment No matter what industry you are in, no valuable employee wants to be underutilized. At the same time, being over worked can quickly lead to burnout to even the most dedicated and loyal team member. Automated scheduling will help you know specific work preferences such as work unavailability, minimum and maximum work hours and lunch lengths to name a few. This valuable insight will help you schedule the appropriate people at the appropriate times.

Productivity Goals Many forward-thinking banks and credit unions have productivity goals set so that an accurate measurement of performance can be recorded. Operating a lean and effective workforce with the assistance of an automated scheduling system will help you achieve your productivity goals.

Integration Banks and credit unions utilizing other performance enhancing processes, such as referral programs and service surveys, can easily integrate an automated scheduling solution into their teller-line overall performance management strategy. These tools working together can provide valuable advantages over your competition.

Customer Service Let's face it, no one likes waiting in line. Knowing when your peak operating hours are will help eliminate long lines for your acco unt holders by knowing when to utilize part-time employees and having the system automatically scheduling them.Shorter wait times in your lobby will lead to a more enjoyable experience for your customers which will encourage them to visit you again.

It's Easy Making the work schedule for your staff is a thankless task. By auto generating your schedule, you take the guess work out of being able to fully meet your customers' expectations and your employees have an understanding of the kind of volume they can expect to service while at work.

Top 5 Reasons to Use Branch Automated Scheduling

By: Robby Monk

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