Vision Shopsters - Speech technologies in the UK public sector: speaking to the right areas

Enterprises have invested in automation powered by speech recognition to cut costs without sacrificing customer service levels

. However, the UK public sector is a vertical with unique barriers and considerations, such as a higher number of stakeholders and a longer sales cycle. This report examines the demand for speech applications for customer service in the UK public sector, and the extent to which they have proliferated. It also offers advice to vendors looking to break into this market

Table Of Contents :

Executive summary

In a nutshell

Ovum view

Business-level recommendations

Overcoming issues with ASR in the UK public sector

Trends in speech recognition

An intelligent back end can necessitate speech

Identifying purchase barriers in the UK public sector

Why speech enablement doesn't always happen

Uses for speech in the UK public sector

Routing represents the top application

List of Tables

Table 1: Deployed speech applications

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Vision Shopsters - Speech technologies in the UK public sector: speaking to the right areas

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