Voip Can Play A Big Part In Communications Enabled Business Processes

Businesses use a number of protocol parameters to make their line of work VoIP enabled

. In many cases, business that have successfully incorporated VoIP easily meet the prerequisites for being a business that prioritizes communications enabled business processes (CEBP). CEBP refers to the incorporation of communication technology into business processes to reduce human latency. Software enabled technologies as well as applications are an essential part of CEBPs.

CEBPs can make or break a business. These processes ensure that coworkers can interact efficiently, and that applications and software being used are interoperable. CEBPs rely on a number of popularly used communication services like the short messaging service (SMS), fax, voice, and a number of other voice messaging applications that are transmitted via the internet. All of these communication technologies need to work smoothly, and in many instances, hosted VoIP solutions may be a great candidate to handle these functions.

Any business process that might be cumbersome manually may be done effectively by the efficient implementation of a communication methodology or protocol like the Voice over Internet Protocol (VoIP). Due to CEBP, businesses can significantly reduce human latency by integrating users into an automated closed-loop process. This streamlined workflow creates a more efficient process that translates into greater ROI.

Businesses often rely on vendors or providers to help them set up CEBPs. For example, Avaya vendors sell services that integrate software. They also sell a ubiquitous manager of each and every communications process. The communications processes manager is responsible for keeping track of communication and business information that is regularly exchanged by various business systems and it is the job of this automated manager to flag or report significant events. The event processor uses unified communications to bring together key players in the event of any unconventional or unusual event that might occur during the workflow. UC uses all obtainable technology like VoIP, short messaging service (SMS or texts), Instant messaging (IM), notifications, and electronic mail.

Lets discuss another example. Let's say that a customer left your support department a voicemail message because they did not want to hold on the line. Traditionally, you would have to listen to that message, record down the problem, and enter it into some kind of ticket managing system so that the appropriate service representative can view and address the issue. With CEBP and VoIP, you can bypass a lot of these steps. With VoIP and a voicemail transcription service, businesses can automatically turn their voicemail messages into support tickets when appropriate. This saves an incredible amount of time and effort, and demonstrates the power of CEBPs.

by: Andrew Wiggin

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