What Is A Hosted Predictive Dialer?

There are a lot of dialing solutions for call center business in the market

. Among these available solutions, the best one is the hosted predictive dialer. Another term for this is web based predictive dialer. It is comprised on all the same solutions, which the normal predictive dialers have. A predictive dialer is an automated telephone control system which works on a statistical algorithm and dials a series of telephone numbers, transferring the answered call to the agents. It can increase the productivity of a call center by 400-500%.

Hosted predictive dialers are comprised on more advanced technology than the traditional automatic dialers. With traditional automatic dialers the dialer automatically dials the calls and transfers it to the agents, however it does not screen the call which results in wasted time. This definitely results in less productivity. Hosted predictive dialers on the other hand, screen the unnecessary calls, and are programmed to predict when the next agent will be available to pick up the next call. It can predict the number of available agents, available lines, average call handling time and various other factors and adjust the flow of the outbound calls accordingly. This measurement delivers a high level of efficiency to the call centers. This process increases productivity as the agents can spend their time talking to the customers rather than disconnecting from answering machines, busy signals or fax machines.

As soon as the agent receives the calls, the software application displays all the information related to the potential customer on the agent's computer screen, so the agent can begin the conversation accordingly. The predictive dialer automatically predicts and transfers the call to the available agent on the available line and checks the no answers, busy signals, answering machines and the fax machines. Only available agents receive live calls increasing the efficiency of your dialing campaigns.

Another great benefit of using such a dialer is that it can make your call center agents virtual. In other words, your agents can be a part of the call center even if they are not physically present at the call center. Web based hosted predictive dialers can enable agents to work from any place. Since its a web based solution, managers have full control to keep track of the agents' efficiency and productivity no matter where they are.

by: Lizaorton

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