What Is a B2B Business Process?

What Is a B2B Business Process?

What Is a B2B Business Process?

All enterprises strive for closer communications between customers and suppliers. Nowhere is this truer than in a Business to Business (B2B) environment. Many ask the question of whether implementing communications in an online environment is a technical issue or a business challenge.

To answer this, let's examine a few different business processes and highlight different prerogatives between business units and IT departments.

The foundation of automated B2B processing started with antiquated EDI standards and transaction processing. Flat file documents were communicated along proprietary networks with obsolete data formats. Because of network latency and the inability of established applications to support real time updates, the quest to achieve tighter customer communications was neglected in favor of just making the technology work.

Today, with cloud-based and web services-enabled applications, connectivity is quicker and more convenient. However, there is still a great emphasis on connecting applications. Businesses must look past this emphasis and adopt a broader B2B business process approach.

Important topics to focus on:

Application connectivity vs. process connectivity Most integration products claim the power to connect several different applications and technologies. But just the ability to communicate with one another does not complete a business process. In order to make one complete, many tasks need to be executed. These tasks include document approvals, acknowledgements, error management, and workflows of manual and automatic data processing. Each separate task may use different connections between the involved partners.

Response speed Both real time and asynchronous communication must be supported. Some integrations necessitate a real time "request and response" model, such as authenticating credit cards based on web services or availability queries. Other integration projects must publish messages, such as XML based purchase orders to a supplier. In this example, the PO receipt confirmation can be performed later in the order.

Data flow and fulfillment Can a company be so completely automated that it won't need any intervention? Examining this topic will determine what may be necessary in the integration software and the line of business applications like ERP.

Will cloud help? Traditional Enterprise Application Integration (EAI) was developed under the assumption that all communication endpoints were at the same location and thus did not focus on issues such as security, scalability, firewall access, and reliability. Cloud based integration enhances the capabilities and even the risks of B2B integration.

What are the key B2B processes? It is essential to also analyze popular business processes currently employed with IaaS technology.

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