What Medical Answering Service is Right for Your Clinic?

What Medical Answering Service is Right for Your Clinic

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More phone calls to your clinic sounds like a good thing, right? It means that your business is doing well and that your patients are making appointments. With all of the phone calls though, you might have noticed that the staff working the phones have less time to deal with their other duties. They might even become frustrated and short tempered because they are on the phones all of the time. You must remember that your staff is only able to answer so many phone calls in a day. Still, you can't let your phones go unanswered. A great way to deal with this problem is with a medical answering service.

Choosing the best call service for your clinic will take some thought and research though. You must make sure that the company you choose to handle your calls is professional and that they hire only those who will be able to communicate clearly to your patients. Instead of choosing a company that will just take messages for your patients, you should hire a company that has experience in the medical field, a true medical answering service. Since they are communicating with your patients, you must make sure that the company you choose has HIPAA training for their employees. This training teaches them to respect and understand patient confidentiality and security.

It is also important that the company is available to answer your phones 24hrs a day, 7 days a week. Your patients need to be assured that they will always have a live voice on the other end of the line when they need assistance, have a question, or need to make an appointment. Choosing to hire a medical answering service company that has nurse triage via the phone is another great option. Your patients will be able to have many of their questions answered.

Check the cost of the company for the type of service you need. You will find that they are far friendlier to your budget than hiring a team of your own would be. When your patients are able to contact your clinic when they need to, without the fear of being sent to voicemail, they will be happier. Happy patients will become loyal patients. When you have a medical answering service, you will be able to access your messages through your computer, your phone, or even by fax. It makes responding to all of those important messages much easier.

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