Why Your Business Needs A Toll Free Voicemail Service

One of the primary aspects of running a successful business is the efficiency of communications between business employees and customers

. Toll free voicemail is one of many telephone system services from which businesses of any size will undoubtedly benefit.

What is Toll Free Voicemail?

Toll free voicemail is a voicemail system that works much like standard toll free numbers, meaning that callers are never charged for leaving a message for an employee or department. This is important because callers who are forced to pay long distance rates to leave a message often feel as if the associated business does not care about their best interests. This voicemail service may be purchased as a stand-alone option, but it is often best used in conjunction with other features and services that are typically offered by virtual phone system providers. The price of the service will fluctuate based upon the size of the voicemail inbox and the other features associated with it.

Multiple Retrieval Methods

Toll free voicemail can be retrieved by business employees in several different ways. Of course, many will choose to retrieve their messages the old-fashioned wayby dialing into their extension and entering their personal passcodes. Aside from this, however, employees can also check their messages via email, and this allows for even more organization and better prioritizing. Web-based voicemail is another fantastic option and these messages can be received from anywhere there is an Internet connection; no additional software needs to be installed and messages can be checked from a mobile phone, laptop, tablet or even a public computer.

Filtering Options

People in professions that are notorious for constant streams of telephone calls often feel overwhelmed by the sheer number of voicemail messages they receive every day. While checking these messages on the telephone may seem daunting and never-ending, there are some wonderful options available. Voicemails can be filtered via their level of importance before the business owner or employee ever listens to them, allowing these individuals to respond to the most important telephone calls first and the less immediate, or personal, calls later.

A Partner for Call Screening

Toll free voicemail is without a doubt the best feature to use in conjunction with call screening and other features that are offered by virtual phone system providers. In certain scenarios, such as when a business owner is on the phone with a customer and a call from one of their vendors comes through, they can screen this call and send it directly to voicemail rather than simply rejecting it or allowing another employee to answer the call. With the voicemail option, that business owner can go back and listen to the message left by the vendor as soon as the customer call is complete; they can return that call, if necessary, with a simple press of a button or the click of a mouse.

Businesses that truly want to succeed in their industries need to ensure that they offer the absolute best customer service possible, and this includes communications. Toll free voicemail allows callers to leave free messages and makes it easier for business owners to prioritize their telephone calls.

by: Kevin John

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