Why Your Business Needs Call Centre Order Taking Services

If you run a small or medium sized business and any part of your business is over the phone

, then you could see huge benefits from contracting with a call centre. Order taking services are a key step in the sales process between you and your customer - if you fail here, you've failed to make a sale, and that is the last thing any business needs to be doing in the current challenging economic times.

The simple truth is that when it comes to taking an order via phone, you need a person ready and waiting to take the call at that very instant. If you get the business you want then you can't afford to have employees answering the phone in their spare time - and you can't afford to just employ one person on the phones.

To close a sale, you need to make sure that your business answers the phone quickly and effectively. 70% of new customers will hang up if the phone is not answered within 25 seconds.

You may think that answering machines and automated systems can provide a quick solution - but 80% of potential customers will hang up if they get through to an answering machine. Remember that if people have any questions or doubts, a pre-recorded message is just going to be the wrong message to send.

Unless you have a huge amount of resources, then the best option for securing telephone sales is to contract call centre order taking services. By integrating their order taking systems with your own database, you get the services of a fully dedicated phone department with none of the costs.

The benefits they bring include:

Outsource your credit card verification and transaction costs and administration.

Telesales staff available 24 hours a day, 7 days a week, 365 day a year.

Guaranteed compliance with industry regulations without any of the headaches

Tailor your contract to fit the needs of your business; e.g. expanding for seasonal increases in demand/interest

Possibility of hiring multilingual services

Telesales expertise in drafting sales scripts or managing campaigns

When someone picks up the phone to get in touch with your business, the hard part of sales is over. Can you really afford to miss out because of something as simple as a busy phone line or an out-of-office call?

by: George Parker

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