With Hosted Pbx Systems Change The Outlook Of Your Business

As today businesses are growing at an accelerated rate

, there is a need of even better technology so that it can manage and catalyze the progress of the company. Telephony has made a special mark in the business field and also in enhancing the business opportunities, and so it became a very crucial aspect of business communication. Initially PSTN based phones ruled the market which were highly reliable but expensive and unmanageable at the same time. Then came in the PBX technology, which was a definite improvement on the traditional way of telephony. Though it was a lot better than PSTN but it requires a lot of initial investment hence it became restricted to the elite business class only.

Today technology has taken a step forward and the PBX has also shifted from being just an onsite communication system to the cloud, buy using VOIP (Voice over Internet protocol). In the current scenario people want to avail the same high class facilities offered by the PBX system but with flexibility and better calling rates. Hosted PBX systems are an evolving new option to facilitate these commercial requirements. More and more people are exploring this new cloud based option.

Companies which are in their nascent stage are very intrigued with this new cloud based PBX option. Shunning away all the onsite PBXs drawbacks, the all new Hosted PBX services are ready to shine and help the budding firms. This new services support multi location offices, virtual office, unified communication, etc. Moreover this technology offers reliable communication that too at very reasonable rate which makes this technology a personal favorite of the small and medium enterprises.

There are various strong points that make the hosted PBX systems so popular. Let us have a look on some:

Your PC is Your New Phone: if you wish to use hosted PBX services and you have your PC and an internet connection and you are sorted. One doesnt have to buy special hardware in order to start making call with PBX over cloud services. Your PC can become your source of communication to the world. This feature enhances the optimum utilization of current resources and hence cut down on extra investment.

Asterisk the base of hosted PBX: Asterisk includes a range of protocols which includes the SIP. Asterisk is basically am implementation of the PBX which was devised in 1999 by Mark Spencer. A lot of products have been derived out of Asterisk. This technology offers IVR, voice mails, Call distribution and implementation.

Mobility, scalability, reliability: These three are the assured features of the Hosted PBX systems. With its advanced calling features PBX over cloud offers mobility to its users. One is not restricted to the location anymore. You can be anywhere but you will still get the updates about your callers all you need to have is an interconnected network. Hosted PBX also makes sure that you dont miss out on any of your important calls and hence it has features like call hunt, call transfer, call park, call queue, call return etc.

Highly satisfied clients: Client satisfaction is a very important aspect of business development. You need to make your clients feel that they are important to you and with Hosted PBX system you can do that. First of all this system makes sure that you wont miss out any of your calls. Moreover if in case somehow you are unable to answer you can direct them to the voice mail. You can serve your clients better with proper information. Features like Visual call reports help you to get all the requisite information about your client.

Hosted PBX systems intend to strengthen your companys market position and help you evolve and reach greater heights.

by: Adom Brown II

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