Word Of Mouth Marketing for Small Businesses - Your Net-Promoter Score

Here's a sample script

Here's a sample script. "It's important to me that my clients feel like they would recommend me to someone else. I'm sensing that you may not be completely satisfied, and would hesitate to mention me to a friend. Is this correct?" Then, stand back, take a deep breath, smile, and regard the person with attention and care. Listen carefully and fully, and thank the person for making you aware of the issue. If it's possible, fix it, or offer to fix it the next time at your expense. You sincerely DO want clients to feel satisfied with the time and money they spend with you. And as they feel that sincerity and observe your energy toward them, their energy toward you will shift. You will make a promoter out of a detractor nearly each and every time! Before you know it, you have learned how to make your business better. And, unlike GE, you have increased your net-promoter score without spending much money at all!

Word Of Mouth Marketing for Small Businesses - Your Net-Promoter Score

By: Sue Painter

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