You know? Hidden rules behind the luxury goods
You know? Hidden rules behind the luxury goods
Problems of the day from the start, Cao laugh Gucci bag lying in the closet so far has been more than two months.
"What they can and then slow down?" Yesterday, the CAO can not calm smile, and in a number of staff contact with Gucci, she found that the sale Gucci bags than the situation even more angry.
This year in July, she bought while traveling in France, a limited edition Gucci bag, crocodile skin, equivalent to more than 27,000 yuan. Came back from France, Cao smiled back only twice.
August 16, Cao laughed bag strap buckle that has turned out the skin raw.
"Gucci has always heard that the service is global." Cao Lin Zhaobao laugh went to Hangzhou, a Gucci store. But she went there and was told that did not bring the invoice can not handle.
August 17, Cao laughed again rushed to the Gucci store in Hangzhou. Staff told Cao laughed, overseas products purchased out of the problems to be handled by the Hong Kong customer service, they will be reflected to the Hong Kong customer service, will be given within 7 working days back.
Site, Cao laugh bag was photographed and sent via e-mail to Hong Kong.
After 7 days, did not get an echo Cao smiled. Hangzhou, the Gucci store to call the other party says it will re-send a message urging the look, then contact our customer service will direct CAO laugh.
"Why only email, no phone calls?"
"We can not call, e-mail contact only. Phone by the customer to play."
Then get a laugh Cao Hong Kong's phone number, playing in the past after all the voice prompts, no manual service, not in the mood and machine Cao laugh dialogue continue.
August 26 evening, Cao smiled a staff member received a Gucci phone, claims to have received the message, but also customer service contact with France, but shortly before the French company employees on leave, just go to work, is expected to be given back next week .
Despite the Sept. 13 Gucci has been the answer, but it is only a small step forward. CAO staff gave its Gucci bags smiled back to Hong Kong and then sent to France by the Hong Kong customer service repair. Hong Kong will be the cost of bags to be borne by the smiling Cao Cao laughed that Gucci should be responsible.
"So they have to apply to the French headquarters." Appears in the Cao laughed, she conveyed a message to every Gucci, all the feedback received at least a week.
Cao laugh remember the last time was in negotiations with the Gucci September 30th, the other claimed to give back after the holiday, but there is still no response.
Are big "diva" Cao experience in not only laugh who previously had, in the future there will be.
From 2009 to the present, only the Consumer Protection Committee under the city received complaints about the Hangzhou international brands over a hundred cases, of which LV, Gucci, Dior and other big leather products have more than a dozen pieces of complaints. Chinese Commercial News reporters Dui Shiduo and Ming Youzhao experience with big consumer rights a return visit to sort out the many big sale of the "hidden rules."
Miss Qian in 2009 bought a LV handbag, with a few months, breaking the strap. When Miss Qian to the LV bag, maintenance, only that she has a six-month warranty package was not the warranty period.
"Overheard them say that this package has not had the warranty period, before they had never talked to me about what the warranty period." Miss Qian also look to buy a certificate and small-ticket packages are not specifically mentioned in the warranty period How much time.
Later, Miss Qian although under the mediation of the business sector to fix the backpack, but ill feelings still LV's sale.
There is no big warranty? LV Press investigation found that 6-month warranty period, there are three packs of cards, shopping vouchers can refer to a specific date; Gucci only accessories (buckles, etc.) have a three-month warranty period, no other part of the warranty period, maintenance for a fee ; and Cartier leather products, said there is no warranty, and jewelry, as there are quality problems can take over maintenance, as the case free of charge.
In addition, Chanel and Dior's warranty is one year.
Consumer Protection Committee, who commented:
In fact, in 2004, Zhejiang Province, issued a "Zhejiang footwear products" three guarantees "Interim Measures" approach mentioned in the footwear products include not only shoes, bags and other leather products also, so big are the bags products are suitable for this approach, the business shall not be exempt from the requirements of "three guarantees" responsibilities and obligations.
Luxury on the Wheels: Volkswagen Phaeton Dubai Marina A Finest Concept In Luxury Living! How To Buy A Boston Luxury Apartment Rent Your Dream Luxury Apartment In Gurgaon Hiring A Luxury Car VIP Room for your Luxury Car Watch luxury - limited edition luxury wrist watch Fenway District Apartments Provide Luxury And Value Get Into Refreshing Luxury: Mitsubishi Lancer FELDO luxury goods - a perfect guarantee of exclusivity Hi Tech And Luxury In One Smooth Package: The 2010 Acura TL Luxury At Its Best In Playa Del Carmen Furnished, Stylish, Luxury And Superb Villa In Cannes