Zhengzhou, the quality of motor vehicle aftermarket service activities in carrying out summary - Zhengzhou, motor vehicles, auto repair - auto repair
Zhengzhou, the quality of motor vehicle aftermarket service activities in carrying
out summary - Zhengzhou, motor vehicles, auto repair - auto repairTo respond positively to China Vehicle Maintenance Association "on the nationwide" Auto Service Quality Service Month "activities" to the order, Zhengzhou City, combined with motor vehicle repair trade association maintenance industry conditions, sub-propaganda stage, implementation stage, evaluation stage, in the urban areas carried out "on vehicle maintenance quality service" activities, and achieved good social benefits. now summary of activities reported as follows:
1, conscientiously study and unified plans
Order to "quality of service on the vehicle maintenance" activities carried out smoothly, the association has set up leading groups for the development of activities of the program, issued to all member units "for launching the" quality of service on the vehicle maintenance "activities" of the notice (Zheng maintenance Association (2010) 001) file, and March 2, 2010 organizational meeting of all members of Congress were fully mobilized, active member of the General Assembly requested the sign to the initiative of the Association's maintenance of content-centric commitment to quality books, strictly fulfill its commitments content and production of billboards, to create an atmosphere of propaganda and slogans. Mobilization meeting backbone maintenance companies take the lead in signing "the maintenance of quality service month" written proposal, to ensure the "quality auto repair services on" smoothly.
Second, extensive publicity, in-depth launch Interaction by phone, text messaging platform, media advertising, etc. will be introduced in a variety of business activities in information dissemination to offer quality services to our customers who have private car users in the event of the month, enjoy special offers. At the same time the maintenance business in eye-catching spots to promote "car maintenance on the quality of service" as the theme of the banners, slogans, such as: management with quality specifications in order to credit services Public ; To seek the quality of integrity, honesty Developing ; Transparent consumption, ease Car repair , Honest service. These practices make "service on" the impact of further expansion, in order to regulate business conduct to enhance the industry image and implement the Bank played an important role in regulation.
Three organizations are in place, close cooperation
This event and won the cooperation and support member, the member depth in units active mobilization, demands on each employee in the ideological content of this event and the initiatives have a full understanding and attention, according to the China Automotive Repair Association, the unified arrangements of practical action with high service enthusiasm into the activities, to enhance the maintenance of quality and service in our city as a starting point and improve the integrity of the mechanism for the purpose of business, the city set off car repair industry to carry out "quality of service on vehicle maintenance," the boom.
4, rich in content, the effect highlighted
Order to test the quality of services, vehicle maintenance activities on the outcome of the association during the event set up a 24-hour complaint hotline service quality, active member in more than 60 to sign an undertaking with the Association for the customer discount or free testing of more than 1800 vehicles, to provide rescue services 194, the vehicle maintenance and replacement " 3 filter " Engine oil Working hours for free or discount fees from 752 free Car wash 2660, the public user site service 45, the city's 24-hour free rescue of 25 onwards, to provide technical advice and 220 questionnaires issued 200 copies of customer satisfaction, faster production activities billboard 100, 420 publicity posters, all the overhaul vehicle assembly extend three packs of 20 cases a month, some units also plans to service some of the measures on long-term implementation.
5, sum up experience, recognition of advanced
Seriously sum "quality service month" experience, timely recognition of "quality service month" activities emerged in the advanced unit and deeds, is to promote the "quality service month" depth, improve the quality of vehicle maintenance and service level , civility, effective way to build a harmonious society. We will review and commend the General Assembly convened in due course, to encourage better recognition unit.
This city's "quality of service on vehicle maintenance" activities, trade management departments, trade associations actively organized, planned program of activities, general auto repair business for automotive consumers with rich content services, we believe that our the guidance of scientific concept of development, conscientiously implement the "five construction of a tree," of one mind, is bound to promote the city vehicle maintenance industry, healthy, orderly and rapid manner.