Even the most sincere and perfectionist call centers are sometimes found neglecting agent coaching in order to answer the incoming calls and meet the client targets. While there is nothing wrong with doing your job but it is a problem when you start forgetting things that make you capable enough to do your job properly. Coaching your agents is one of your most important responsibilities as it sharpens the skills of your agents and enhances their...more
Whether you want to be a business coach, complete life coaching certification, earn executive coach certification, or add career coach certification, the value of coach training is developing the 11 Core Competencies as published by the ICF. When a program is an ICF-approved coach training, it must cover at least one of these Core Competencies. At the Center for Coaching Certification, all 11 are covered. This article is a preview of some of the...more
The International Coach Federation, ICF, publishes 11 Core Competencies for coaches. In ICF-approved coach training these competencies are developed. One of the Core Competencies is 'Clear Direct Language'. Specifically, the words we use significantly impact listening, understanding, focus, and outcomes. Choosing words that say what we do want instead of what we don't want seems simple; it requires practice. Consider this example:"I don't want to work so many hours and be so stressed."versus "I want to plan my day so it is organized and so I work 8 hours." Rather than talking about what is not wanted, talk about what is wanted. The Core Competency of 'Powerful Questioning' significantly impacts the outcome of coaching sessions. "Do you think you should?" isn't really a question, it is expressing an opinion. The way questions are asked determines the flow of the conversation. Sometimes a coach asks questions so that the conversation stays on track. Unfortunately, sometimes coaches ask questions that limit thinking. Formulating effective questions is a skill that requires consistent practice. Coaching questions are clarifying, probing, advice-free, and open-ended. Tips for...more
Through ICF-approved coach training, those who want to be a business coach, complete life coaching certification, earn executive coach certification or career coach certification develop the Core Competencies as published by the ICF. At the Center for Coaching Certification, all 11 Core Competencies are covered. This article discusses previews...more
We all understand thateducation is the key factor in enabling economic growth and prosperity, and enhancing our ability to compete in the global economy. It is the path to better jobs and thereby an elevated and improved living standardthe ultimate aim of education. Given the competitive scenario, admission to the top universities and colleges in...more
If you are a true executive then you must keep your commitment to reach the place of meeting on time otherwise you would miss some good opportunities. Moreover, a good executive always is always on time. If you go to a good coaching centre then they will assist your executives and managers with professional as well as personal groom so that it will render individual growth and improve their performance. The coaching that is provided to the managers focus on the unwanted habits that may become an obstacle in realization of their vision.Executive coaching Miami tries to have some real changes within the executives so that they can they can communicate professionally with their stakeholders. If the executive is unable to reach the meeting or office on time he might give some excuses but of the time these are just lame excuses. But the fact is that these are ineffective executives who are even making their team ineffective just like themselves, and the loss has to be cost by their company. At executive coaching Palm Beach they focus on grooming of the executives and managers on the following areas:Skills that are needed for good presentationsMake capable the managers to build an...more
One can find various career options for engineers in different sectors such as public, private and Government. Every candidate wishes to build their career in the right way. As there are many opportunities or career options in the market, the...more
The problem with modernization is that although it has helped us in numerous ways, it has also made our lives tremendously fast. No wonder we are always rushing to get things done on time be it for ourselves or our children. The problem with this...more
It often happens that what you had considered to be your dream job has become routine and boring and you just work every day like a machine to get a monthly salary, without any real interest in doing the job. All this has a damaging effect on ones...more
A very frequent issue faced by working professionals today is that even though they earn fabulous salaries and are employed by companies that are flourishing, they are unable to achieve that precious balance between their personal and professional...more
You know there is something wrong when you simply cant find the pleasure in your job that you used to. When the job satisfaction equation goes out of the picture, it is very difficult to keep working at the same office and get through each day....more
You are at a perfect centre for getting trained in performance coaching for life, Sports and Business. We preferred this kind of coaching to address specific issues with our employees. Our organization provides full day and half day sessions. Our...more