With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty. This may be the first step, but the next step is to shift the focus away from...more
It's an inescapable fact that interviews are the "make or break" factor on whether one lands the job. So it is surprising to find that most job seekers approach interviews with a cavalier attitude, without any preparation - they simply wake up the morning of the interview, cross their fingers, and hope for the best. Unfortunately, walking into an interview cold rarely works. Human capital is the biggest expense an organization has. When all is...more
In case you hadn't noticed, people can react very differently when faced with the same price for a product or service. In fact in most cases, we'll never actually know what is in their minds when they consider a price and then decide to respond to it in certain way. So what does that mean for those of us pricing and selling our services out there in the market?Typically, people who sell services go for an hourly rate. They use a process called "reverse competition" to determine what their rate should be. This is where you take a look at what your geographical competitors are charging, and you decide where in the range you want to fit on the spectrum of hourly rates. Inevitably, we choose a rate somewhere in the middle, so we can say that we're not the most expensive, but neither are we the cheapest! What kind of message are we sending out to our clients with this approach?We're showing absolutely no differentiation from any other company - just sticking ourselves straight down the line. In other words, we compete with everyone! Not a very prudent marketing decision. So pricing simply using an hourly rate that sits in the middle of the spectrum is, in my view, a wasted opportunity...more
It's Spring - Time for a Compensation Program Tune UpNow that winter has passed, the annual ritual of spring cleaning is in full swing. Spring cleaning is more than cleaning the windows and clearing the cobwebs that hid in the corners during the winter. "Spring is a time to take a serious look at your compensation program and begin planning for the...more
Raising capital is integral for growth and expansion of an individual in more than one way. Every project and venture is meant to contribute in some way to the augmentation of human beings. Our decisions about finances are in one way or the other affect our own personal growth. Raising capital can be an expensive, time consuming, difficult process...more
You have been paying on your mortgage for quite sometime and you think that your money serves no purpose except paying for your loan. This you already know. The thing you don't know is that there is latent money in your mortgage that needs to be harvested. Now you probably ruminating between mortgage repayments and personal finances, where is the place for latent money? There certainly is! Unbolt these funds by improving interest rates through remortgage. In 2004, the interest rates on mortgages increased after so many years. There have been speculations, that they will be something between 5.5% and 5.75%. Due to this mortgage has appeared expensive and remortgage has suffered as a consequence. In the current year, the scenario is undoubtedly favourable. With such low interest rates people have gained confidence in remortgage. Remortgage is continuing as a driving force, especially for mortgagers whose mortgage is coming to an end. For most of people remortgage remains a cause of dilemma. Albeit the steadying of the property prices, there will still be general population who will be interested in remortgage. Remortgage will aid to release the equity present in their home. Lower...more
At one time or another it will happen to just about everyone. You will get your W-2's from your employer, and sure enough you made some money!That is a good thing right? Yes and no. It is a good thing as long as you had the adequate amount of...more
Several decades ago, a passenger jet approached a Florida airport with the pilot and co-pilot struggling to fix what they thought was a malfunctioning landing gear. The landing-gear light was on, signaling that the gear was deployed; but both men...more
If you want a cash advance or a payday/paycheck loan, you usually get a personal check. Some companies use your bank account or credit card in addition to or instead of a check. This means that you have to write a check that is to be cashed or you...more
How To Release Equity Locked Up In Your Home For Immediate Use.Free up the monetary worth tied up in your property by asking your financial advisor for information on a secured home owner loan. These types of loans can be legally used for any purpose...more
Deciding if an online business degree is right for you is an easy task. With the wide selection of programs, flexibility and personalized formatting, an online business degree is a great choice for any one new to the business world or those that are...more
Filing for bankruptcy will undeniably have a great impact on your credit but sometimes it becomes the only option. It is important to evaluate the budgeting and financial mistakes that helped lead you to this direction. While we realize you didn't...more