Outsourcing customer centric services and other part of work is more of a need than trend now. It is a very important decision which could have an everlasting impact upon your work operations, market reputation and profitability. So, we present ten tips for you to ponder upon to consider before you close on the search of the right call center outsourcing partner for you.1) Experience and Expertise: The trend of specialized services...more
Today's business sector is enjoying a massively changing and dynamic industry, particularly when it comes to subcontracting jobs. In the past, the conflict were between doing the job through in-house workforce or outsource it but with the rapid changes in the global economy, this has changed to whether offshore outsourcing or onshore outsourcing will serve the purpose of getting the jobs done. Onshore outsourcing refers to when the...more
One of the most successful industries in the Philippines today is the industry of call center. Part of the reason why many industry experts agree that it is one of the most successful, although not as large as other industries in the country, is because of its massive growth in only less than a decade. So what is the main reason why the industry had gained so much success in no time?Success through OutsourcingAccording to many industry experts, the reason why the call center industry had gained massive expansions in only less than a decade is because of its successful outsourcing services. Almost all call center companies and agencies in the Philippines are known to offer their own Outsource Call Center services, making it easier for other businesses and companies to choose which service fits their needs.One popular example of a call center company in the Philippines is Magellan Call Center. Like many other call center companies in the Philippines, Magellan Call Center gained its success through their Outsource Call Center services. However, part of the reason is also because their services are aimed to small and medium companies in the Philippines, allowing them to...more
Introduction In 2006, electricals retailer DSG International Plc entered into a multi-service IT outsourcing deal with Indian service provider HCL Technologies. Four years later, the two companies have agreed on a contract extension into 2013. Scope *Discusses the DSG and HCL outsourcing contract and negotiations *Provides insight...more
SEO is short for search engine optimization and is important for long term success. Outsourcing is where you pay someone to do something for your business so you do not have to do it.One of the best things most Internet business owners can do is outsource their SEO to get more website traffic and backlinks. Here's How!1. Search engine...more
True to the fact that Sales & Marketing can't be outsourced completely. The question arises "what should be out sourced and how". Exact definition can be arrived only after evaluating the sales process on a company and anticipated role of the Sales & Marketing Outsourcing partner. At the outset let me make one thing clear, I am not covering companies who provide field sales staff as a Sales & Marketing Outsourcing partner. These reps perform their jobs as the sales teams of the company and for us it doesn't come under outsourcing paradigm.From generic point of view the aspects related to customer interaction and that too towards the decision making/closing shouldn't be outsourced. Also the aspects related to Account mining of existing customers and key account management is something best done by in-house teams. Does that mean, all other activities should be outsources, answer is no again. First step is identification of the process which can be outsourced from a given sales process. Next, they should be aligned to the roles and capability of individual(s) expected to perform it successfully. Finally identifying a SMO partner who will execute it that too in a phase...more
Outsourcing payroll and tax administration is a capital idea for companies, large or small, looking to cut costs and improve workforce management and relationships as well as ensuring regulatory compliance.Payroll Solutions with...more
As the world of business is becoming very energetic and requires information or data on fingertips. Information should be maintained correctly, to manage all information in accurate and effective manner is very tough. In that case...more
The unified information and communication in the modern world is the global ring. Improvements in the technology has made the whole a global village and now the outsourcing companies are emerging in a lot to act as an extension to the...more
These days there is a lot of talk about Outsourcing 2.0. It is a paradigm shift that is driving the transformation of outsourcing services. It is new outsourcing. It is a marriage of Outsourcing and Web 2.0. Web 2.0 has transformed...more
In the recent days there has been an increasing trend for outsourcing odd jobs online. Outsourcing often means offering jobs to some third party by means of entering into a particular agreement or contract. In fact, in USA outsourcing...more
By Vivian Yeo, ZDNet AsiaCloud computing is set for a bright future and will turn traditional outsourcing "upside down", but the latter is not likely to disappear for "many years yet", according to an industry analyst.Rolf Jester,...more