Answering Services For Businesses Are Of Different Kinds
Every business can benefit immensely from having phone answering services
. The trick is choosing the correct type of call center that would best address your business' needs by providing efficient phone answering services and is the most cost-effective. Listed below we provide assistance by providing you information on the different kinds of answering services.
Traditional call answering services give customers the opportunity to speak with a live person in lieu of interacting with an automated computer program. However, employees at traditional answering services are very rarely able to answer questions about your business - they are simply there to answer the phone (using a script, typically) and take messages.
If all you're looking for is a service to answer calls and take messages, a traditional call answering service may suit you just fine. However, it's probably not the way to go if you need good customer service along with the ability to transfer live calls.
Specialized call answering services are common in medical fields. Such services may incorporate the use of PBX attendant services and/or live receptionists. Other specialized reception services require callers to leave a message, and then wait for an agent to return the call. Specialized services generally use trained professionals who screen calls, so that the most urgent needs are addressed first. When appropriate, a representative from a specialized answering service will page an on-call professional (such as a doctor), so he or she can address client needs directly. However, they are more expensive
PBX (Private Branch Exchange) or an auto attendant call answering service is what large corporate offices provide. With an auto attendant service, a computer program asks you to select numbers until you finally reach the individual with whom you wish to speak, or until you reach a voicemail prompt.
Callers who select the incorrect button by mistake while using this type of service may need to hang up the phone, redial the number, and start the process all over again. At other times, callers may patiently listen to every menu option, only to discover that their request is not listed. PBX/auto attendant services can be quite frustrating for customers because it is a long process and many a times there are not enough options available to select from.
Businesses select PBX services for the efficiency they assume it provides, in addition to their economical service rates. However, up to 60% of callers hang up upon hearing an automated voice. Also, keep in mind that, as with any computer system, there is a chance that you may need to purchase special hardware and software for the service to work in your office. When PBX equipment malfunctions, usually one is not be able to receive any phone calls until it is fixed.
A live virtual receptionist service provides a team of highly trained receptionists who work off-site. These virtual receptionists personally handle your business' incoming calls; they may even answer incoming calls using your business' name. Like a receptionist that might work in your office, virtual receptionists can forward live calls, take messages, and provide basic information about your company to callers. If needed, a virtual live answering service can even call clients on your behalf to seek information you may need.
There are many benefits to this form of live answering service. Your business seems to be big as customers will probably not be able to detect that the virtual receptionist is off-site. Moreover, with virtual receptionists, you do not have to worry about anyone calling in sick or taking a vacation.
When it comes to having answering services, the best choice depends on your needs and budget. One must keep in mind that all such answering services are 24 hour answering services. Providing 24 hour answering services ensures that assistance is available to customers at all hours of the day or night.
by: Alicia
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