Behavior Analysis And Observational Techniques
Behavior Analysis and Observational Techniques
Transportation Security can no longer rely on equipment alone
To face its greatest risk The Human Factor; the process that guards the security of our transportation industry needs to face it with the same weapon, the Human element. It seems like the logical answer, yet most departments within the Transportation Industry including Aviation, Maritime, and Mass Transit Authorities, find it simpler to allocate, justify, expense, and depreciate the latest scanner, the newest camera, or sophisticated piece of security equipment, than it is to fund basic training on the area of Behavior Analysis for their workforce. What some consider an unproven approach, or a New Age solution to a real problem.
The switch blade will win over the cell phone any day of the week, and raw emotion will overshadow any logical thought. However, it is this same logical thought process that fails to mitigate the current and foreseeable security risks in the transportation Industry. We can sit in a dark room and develop an infinite number of technologies, systems, or processes, but until we learn to manage the basic confrontation of this psychological war - Eye ball to eye ball & Mind to Mind - It will remain nothing more than a feeble attempt to hide behind a bigger wall, while on the other side of that wall the unseen enemy simply knows and waits.
Right now; we have airline, cruise line, and mass transit customer service representatives that are more concerned about their jobs than about paying attention to the behavior displayed by the passenger in front of them. Corporate Departments responsible for passenger Security, drowned in paperwork and reports that focus their attention on last months results, instead of todays challenges, simplified processes, and are still unable to communicate their observations to the corresponding authorities. We also have Police departments responding to situations that are out of their control from the start, because Abnormal Behavior remains a grey cloud in the communication process, and because if the officer is taking a proactive approach he/she may not have the training or experience to recognize and discern Deceptive Behavior among a crowd of passengers or in a transportation setting.
Both Corporate Security Departments, and Law Enforcement agencies within the Transportation Industry, find comfort in demonstrating success through accounting figures, and are faced with public relations dilemmas of privacy rights and security effectiveness. However, Until Customer Service, Security training, conflict resolutions, and Emergency Response programs all focus effectively on what constitutes Deceptive Behavior across all areas and levels of these entities, Security in the Transportation Industry will remain at the window dressing stage that lends itself to miscommunication, and finger pointing instead of actually dealing with the issue.
The Solution
Deceptive Behavior, be it in a terrorist, a drug smuggler, a criminal, or anyone who is attempting to violate established rules can be observed, recognized, interpreted, verbalized, and communicated effectively to Security Personnel and other Authorities in the Transportation Industry. Basic Behavior Analysis and Observational Techniques can effectively bring to life the global concept required under the different security codes and programs that guide the Security of Airlines, Airports, Cruise ships, Seaports, Rail and Bus terminals.
The real solution requires security conscious frontline customer service personnel, that can effectively communicate suspicious and criminal behavior, a simple communication system shared within all stakeholders, and a common approach to evaluate, classify, and prioritize a level of response that simply makes sense. Expanding the security responsibility to everyone involved in the Transportation Industry, sharing the knowledge of behavior, and security plans that are simple to adapt as the offensive strategy of a sports team; same players, different tactics, greater results. Behavior Analysis and Observational Techniques training is available, and yet has remained underestimated and underutilized.
The commitment and dedication of the security entities that have and still safeguard us against this unseen enemy have never been brought into question. It is perhaps time for them to rearrange their priorities, redirect their approach, and to provide them with the necessary training to effectively recognize that enemy, against the background of the other 99.9% of innocent travelers. Who are unaware of the inner workings of this new war, and who will continue to hold expectations of service, safety, and security that are unbiased and that respect our human rights.
by: Transportation Security
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