Beijing Unicom, a crisis of confidence rates frequently encountered consumer complaints - Beijing Unicom, consumer complaints - Communications

Beijing Unicom, a crisis of confidence rates frequently encountered consumer complaints - Beijing Unicom, consumer complaints - Communications

Ministry of Industry and the latest telecommunications user satisfaction survey results show that our overall telecom customer satisfaction steadily, but there is different between customer satisfaction business. Among them, the phone users are more focused on the issue reflect charges and fees. The reporter has also found an interview in Beijing, China Unicom Beijing Branch (hereinafter referred to as "Unicom Beijing"), the existence of tariff unclear, SP arbitrary deductions and many other issues, the service has become the focus of many consumers are not satisfied.

Charges annoyed consumers unclear "Spent 7,000 yuan to buy the one Mobile It took less than a week was down, was also informed that arrears more than 4700 yuan. How do I do not understand how this is going on! "Mr. Tang says a frustrated consumer.

Last Nov. 21, Mr. Tang handled in large and medium Madian Bridge shop in Beijing Unicom Mobile Buy and 3G Package binding business, including Apple iPhone3GS16GB a mobile phone and use package of 126 dollars. But on Nov. 27, Mr. Tang's phone to be shut down. The next day, he went to the Asian Games Village Beijing Unicom, the Office of arrears of business inquiries, a salesperson told that his phone has been delinquent 4708.6 yuan.

"Binding the original purchase cell phones and business network without being told the specific charges, the so-called standard collection method, I signed with Beijing Unicom's 3G customers and 3G network contract agreement in customer networks Why there is no way on the standard rates charged The provisions specify? I use 3G services, China Unicom time a week, why has not received any information on the standard rates charged prompt manner? "Mr. Tang asked. Beijing Unicom service charges

complaints frequently Reporters found that rates on Beijing Unicom is not ambiguous cases. Consumer Wang at March 4, 2010 check their list of Beijing Unicom phone Hua Fei, after consultation salesmen know the truth Songge monthly fee charged for no reason 8. "I do not know how long detained here, all from the Internet can find all detained a month." Wang said with frustration.

"For the well-known enterprises such as Beijing Unicom, the people believe in the credibility of the enterprise. But as an ordinary consumer, it is impossible or not signed by the clerk introduced the relevant provisions of the contract did not specify the circumstances under a business service can be fully aware of the specific charges way. "said Miss Bai Linggao a company.

SP arbitrary deductions into focus Last October, a woman who lives Huang Village, Daxing found that telephone charges in excess of a 90 yuan fee information. She decided to check Hua Fei Long Shan. Call 10010 inquiry she learned that their own Fixed telephone In the afternoon of September 24 have dialed 96209,96282 and 95169 the three numbers, each time the costs incurred for the 30.

Office in Beijing Unicom's business, a landline telephone charges paid just the machine the Lord said, find information on fees 96 265 30 yuan, but obviously not played a similar number. Beijing Unicom's operator said 3-7 working days to reply, it is estimated there will not be any answer. "My own phone is like someone else's ATM, the number of the button to button number. Unicom and China-Taiwan relations this information is certainly not ordinary." The consumer said.

Ms. Lee went to Beijing Unicom consumers the matter of complaints, the staff informed, the information platform with Beijing Unicom Cooperation Third-party agencies, Beijing Unicom is withholding fees, charges need to look for these companies to discuss the matters in dispute. In addition, the plane encountered such information, or you can choose not to pay.

Recently, from China Electronic Chamber of Commerce network of 315 consumer complaints published "2009 Report of the telecommunications industry, statistical analysis of complaints," shows that China Unicom, a service charge issue is the focus of the user, SP deductions accounted for 1 / 4 ratio of 18.24% of the unknown charges proportion accounted for nearly two percent, chargeback dispute is always the main complaint.

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