Business Pbx Features That Can Change The Way You Communicate

Till now, there is a lot to hear about the hosted communication channel that the SMBs are adopting for communication

. These benefits arise as a result of the Business PBX features that integrate with the existing business infrastructure. This hosted interface offers a lot of features that have changed the way business organizations communicate today. Some of the most widely used business phone features include:

Call Wait: Most of the business firms engage a team of sales and support professionals that attend client calls. If your team is small and the overhead of calls is large, there are instances when all the relevant extensions are busy. In the meanwhile, if any call comes in, the caller will be placed on hold in the call queue and directed to the extensions as and when they are free. If any caller wants to drop the call while on the waiting queue, he can simply leave a voicemail and the staff will contact him at a later point of time.

Call Hunt/Ring Group: This feature of Hosted PBX systems allows a number of extensions to be set to ring in a pre-defined priority and the number of times you want each number to ring can also be easily configured. This configuration can be made either according to the number of rings or the time in seconds for each number to ring. This reduces the probability of missing out important calls.

Voicemail: Whether you have a number on wait or your phone set on do not disturb mode, the PBX system can be configured to direct the calls to voicemail. The employees have the freedom to manage such communication activities under their free will thereby giving time to each important activity. The advantage of voicemail in Small Business PBX is that if the user is about to drop the idea of connecting, you always have an option to make it up to him.

Interactive Voice Response: Business PBX offers this feature as a replacement to the receptionist that sits at the counter receiving user calls, greeting the callers and then directing their calls to the desired departments. This feature has a pre-recorded menu from which the users can easily choose. This system is affixed with ACD feature that directs the callers to the desired department thereby leading to effective utilization of time of both the callers and receivers.

Do Not Disturb: There may be situations when you find it difficult to take calls. For certain durations when you are in a meeting or attending some conference, you can either redirect the calls to other extensions that are available or you can simply direct the call to the voicemail where the potential customers can leave their messages. This allows you to manage all the communication effectively.

DID and toll free number: The use of Hosted PBX VOIP in the telecommunication world has allowed business firms to have a vast virtual presence in various network places. These numbers can be easily ported on Business PBX and can be used to project a global presence.

These are some of the most widely used features that the Hosted PBX providers offer to the clients for integration of business communication activities. Business enterprises using these features have seen great days of success with these hosted communication systems and they have really changed the way SMBs used to communicate.

by: Adom Brown II

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