Comm100 Customer Service Software Wins 80,000 Businesses
Comm100 Customer Service Software Wins 80,000 Businesses
Comm100 Free Online Customer Service Software Reaches a Milestone: 80,000 Registered Businesses
VANCOUVER, BC-(Marketwire - February 1, 2011) - Comm100, the provider of open source and free hosted customer service software, announced today that 80,000 businesses have signed up for its products. In August 2009, Comm100 entered the market with its first product; by August 2010, 40,000 businesses had registered with Comm100; now, just after half a year, Comm100 has won the trust of 80,000 businesses.
As a leading provider of customer service software, Comm100 is committed to helping businesses develop and maintain good customer relationships. Growing increasingly fast, Comm100 has built a large customer base and a good brand reputation all over the world. Positive feedback from clients keeps coming.
"Comm100 opens so many ways for us to communicate with our members. It's really important. Comm100 fully satisfies our needs and brings no extra cost at all," commented Luca Radici, Officer and President of AmiciCani Organization.
Comm100 now offers five customer communication applications, including Live Chat Software, Forum, Knowledge Base, Newsletter and Email Ticket. Two others (User & Contact Management and Self-Service Portal) are under development. All these applications can be either fully integrated to offer a complete customer service solution, or used independently to meet different business needs.
With Comm100s customer service and communication solution, businesses can effectively communicate with customers through multiple communication channels and easily get a full view of customers' needs. Comm100 helps businesses improve the responsiveness and quality of their customer communication while reducing their operating cost. It also enables businesses to have a clear understanding of different customers' focuses and interests, which assists them to make strategic plans, and make more profits.
"We are really excited to see that 80,000 businesses have chosen us, as it means a lot of businesses have benefited from our software. As a great milestone to us, it urges us to work even harder in the future, so as to help more businesses improve their customer communication," said Amy Gu, VP of Comm100.
You can have a 360 degree view of your customers and potential customers in one integrated web portal, so you can understand them better. You can see:
* If your customers have been to your web site. When, which pages and how many times.
* If your customers live chatted with your online support reps.
* If your customers sent you any emails
* If your customers posted any threads in your forum.
* If your customers opened any of your newsletter or clicked any links
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