Creating A Warm Welcome With Hospitality Staff In Melbourne
Finding and recruiting hospitality staff Melbourne is about choosing the right candidates for the best job that suits them
. The hospitality industry thrives on word of mouth and excellent customer service is a good way of spreading that word.
People often think of big events when they think of hospitality. However, it can equally apply to smaller occasions. In some cases, people hire personal chefs at home for things like a special anniversary. This added touch can make the occasion more memorable, especially if it is a surprise and the lucky person does not know about it!
Another thing that is important to check is the level of experience of your staff. An experienced chef will often add much needed authority to the kitchen. Communication is vital, so this is worth noting when interviewing. This is generally something you would look at when recruiting in any business, but confidence is most important in terms of hospitality.
As the name suggests, you are providing a service where people want to enjoy themselves in a warm, welcoming atmosphere. While the work of serving food, drinks and keeping things neat and tidy can be incredibly hot and stressful, the staff should be able to get through it keeping their spirits up and doing their jobs efficiently.
You should also be careful when checking with references. A person may have experience in the catering trade, but they may not necessarily have performed in the kind of roles you are looking for. It is also worth checking how long they were at their previous job.
If you are doing a corporate event this becomes even more important. Effectively, the event becomes part of your company brand image and if it goes wrong it will reflect badly on you as the organizer. This will also affect the all important word of mouth for the caterer, so it is in their best interest to offer the best possible service. For example, if you have a guest speaker, you should make sure there is a working PA system so that they can make any speeches and there should be a sound check to make sure it does not go wrong at the crucial time!
Websites are important to take a look at what the companies have to offer but do not stop at the site itself. Look up on forums, message boards and review sites to see if they have any comments from people who have used their service. They will usually be very honest and give you a clear indication of who is the best company you should go for.
It is also worth discussing this with the companies themselves. Having looked at various quotes, you should talk about other quotes you have received and see if it is possible to get a discount. Given that these companies are keen on word of mouth, you should ask if there is a discount for giving them a recommendation!
The key to any successful event is a coordinated approach, making sure things run smoothly and crucially everyone has a good time. Finding the right company for you will ensure people remember your event for all the right reasons.
by: Roman Rusi
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