Creating a 24 Hour Business

In business, perception is everything

In business, perception is everything. Having a wide range of resources and a team of competent, dedicated staff will inspire confidence that you are a successful company, and one to trust. In reality, however, we know this is not always true. Multinational corporations can be as inept, or sometimes more so, than much smaller, fledgling businesses. What is different is not the ability of the company, but simply the way they are viewed.

If you are a small business, with a staff of few, or even just one, you may well be able to offer the same expert services as others. But with fewer resources, it may be harder to have the same availability as the larger companies. The most important thing in any line of work is good customer service, and if your company is just one man, it is impossible to be available all the time.

One way to create this presence 24 hours a day, without allowing your work or personal life to suffer as a result, is to use a telephone answering service. With computerised, voice-activated systems being unanimously hated by consumers, a human answering service will give a business a personal touch and ensure that the customer feels confident in your services. An answering service will also make sure that important messages are received accurately and any potential for confusion is eliminated.

The quality of service that can be offered will be much higher, and it will also leave you free to attend to other important matters and find it much easier to prioritise your time. A ceaselessly ringing phone or constantly reaching an answer phone will leave customers scrolling down for the next company on the list, but a telephone answering service means that you can be their first and last choice every time.

Creating a 24 Hour Business

By: Brigette

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