Here are 2 powerful lessons I have learned that I strongly advise putting into place in your business to see it grow:

Process is Everything

Process is Everything. Having the right business systems and processes in place will be what propels your business forward and yields the best results. It will separate you from your competitors and you will deliver a much better customer experience to your existing customers and potential customers. The benefits to your business will be more quality referrals, higher retention, and the WOW customer experiences by making sure the right processes and systems are in place in your business. Once the right processes and systems are in place, then we find the right people to work the systems. A great example of this is McDonalds, they have the best systems of all of the fast food franchises, and it's no accident they are the most successful.

The most important thing we can do as local business owners is to be interesting to our customers and prospects. This is accomplished through Personality and Relationship Marketing in the way we communicate. We must offer information that our customers perceive as valuable, AND NOT be a sales pest, but a welcome guest.

A few ways this can be accomplished easily...

1. Send out regular emails via an email marketing system to your customers and prospects that provides information making their lives better

2. Printed Customer Newsletter to Your VIP Customers

3. Host Customer Appreciation Events

4. Referral Rewards Program

Put these powerful lessons into your business right away so you can see the difference. You will be amazed at how much smoother things flow even when you are away!

Michael Durand

visit us at www.durandagencies.com

Follow Us on Facebook. www.facebook.com/durandagencies.

Here are 2 powerful lessons I have learned that I strongly advise putting into place in your business to see it grow:

By: Michael Durand

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