Hosted Predictive Dialer: A Perfect Contact Center Solution

Companies and business enterprises involved in the contact center or call center

business are always searching for perfect and effective dialing solutions that allow them to increase their business efficiencies with minimal overhaul. In fact, they are searching for a solution that increases their call flow with minimum down time, allowing their agents to perform well. Traditional automatic dialers are indeed a good solution. However, they are not effective tactics to increase the business efficiencies and ultimately costs more money. Moreover, the traditional automatic dialers has many disadvantages such as no call screening resulting into more number of busy tones, answering machine, fax lines, as well as increased server downtime issues and many other factors. These results into less call flow and less productivity. This eventually hampers your business efficiency. Incapacitating all these hurdles and difficulties, hosted predictive dialer certainly proves to be a perfect contact center solution in this era of call center.

As per definition: - A hosted predictive dialer (also known as hosted predictive dialing) is a computerized telephone control dialing system that works on a series of algorithms and dials a list of telephone numbers. The answered calls are then transferred to the people making calls, known as the agents.

Due to its algorithmic calculations it screens and eliminates out the busy signals, answering machines, fax machines and disconnected numbers; leaving out only the answered calls. These answered calls are transferred to the live agents at the contact centers. In simple words a hosted predictive dialer transfers only the answered calls to the agents.

Hosted predictive dialer works as a valuable reckon for contact centers dealing in outbound or sales process. It can work for almost every kind of call center process including appointment confirmation, collection of payments, surveys, service follow-ups, sales and much more.

Additionally, hosted predictive dialers are more advanced and enhanced solution for call centers as compared to that of traditional automatic dialers. It not only screens out the unnecessary and non-productive calls but also predicts when the next caller will be available free and dials the calls accordingly. It is programmed to predict when the next agent will be free to pick up the next call. Besides, it can predict the number of available agents, average call handling time, available lines, and various other factors and based on these calculations it manages the call flow automatically. This ensures that the contact centers are able to get the proper and uninterrupted call flow. Ultimately, allows the businesses to perform at their maximum potential and to increase their efficiencies.

To sum it up, incorporated with numerous features and advantages it is inevitable to say that hosted predictive dialers are the perfect contact center solution.

by: ryanseo

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