How Companies Can Benefit From Audio Conferencing

Audio conferencing is a growing field in the world of communication in Singapore

, where new services, solutions and devices are introduced each day. Its valuation is expected in the country is expected to be close to $ 100 million, a small figure by global standards, which is an indicator of the potential of this market in the nation. Therefore, it comes as no surprise that the Conferencing Solutions Providers (CSPs) in the country are continually emphasising upon the need to improve the quality of service in order to enhance the overall customer experience.

In Singapore, blue chip companies frequently use audio conferencing solutions to liaise the in-house personnel with the remotely located clients, vendors, suppliers and other business associates. Companies engaged in the tourism sector make use of teleconferencing service to remain in touch with their customers, tour operators, hotel staff and others. They simply need to pick up a call and start a remote meeting with three or more participants, which allows them to ensure that all the concerned parties maintain seamless coordination. Such individuals can choose to use either operator assisted or on demand services, depending on the requirements of their organisations.

Enterprise-level multipoint teleconference calling solutions have a host of features that can be used to make business communication streamlined, which allows them to liaise better with the key demographics. With steadily improving Quality of Service (QoS), CSPs now deliver High Fidelity (Hi-Fi) sound that renders an unmatched conferencing experience and ensures that there is no degradation in audio quality. Therefore, all attendees can practically enjoy an in-room conference despite being thousands of miles away from each other.

Many people who are new to the world of conferencing will be surprised by the number of features they can enjoy while using a multipoint voice call for remote communication. Features like conference locking, lecture mode, mute as well as private roll call and participant count are best for organisations where the users aim to control the reservationless teleconferencing session to a large extent. For sensitive company-wide announcements or an event where the chairpersons present is necessary, users can opt for solutions where the teleconference call will not commence until the chairperson does not join. On the other hand, the in-built quick start mode will provide the other participants the flexibility to begin the call even if the moderator or chairperson is yet to join the call.

Both reservationless and operator assisted conferencing have a host of features that make them useful and indeed indispensable for Singaporean organisations. Moreover, the CSPs provide pre-call rehearsal, preparations and full operator assistance to the clients in order to make sure that the event goes on smoothly. This makes these services more beneficial since the moderators and presenters will be able to convey a professional image of their organisation in front of other business associates.

by: Lee Mark

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