How Predictive Dialers Can Help A Business

When people look to improve a business, they want to find ways to save time

, earn money, and become more efficient. Sometimes it's hard to know how to achieve those things. Most companies have many meetings just trying to come up with the solutions to these problems. One solution that can help many companies is using predictive dialers. This tool saves time, is definitely more efficient and in the end it will earn you more money.

But what are predictive dialers? A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to employees assigned to sales or other things. Predictive dialing has changed the way sales companies run, including making them more profitable. You may think that the only type of company this tool would benefit are call centers but actually predictive dialers can be used in many different companies. They can be used for telemarketing, surveys, appointment confirmations, payment collection, and service follow-ups.

So how do predictive dialers actually work? What happens is that the technology automatically calls a list of telephone numbers, as mentioned above. Not only does it dial the numbers for you, it goes in a set sequence, screening out the no-answers, busy signals, answering machines, and disconnected numbers so you don't have to. This saves a ton of time and gives the actual employee a chance to use their time in more meaningful ways. The technology even predicts at what point a human caller will be able to handle the next call.

There are even companies with more high tech predictive dialer software. This new software is able to actually prioritize dialing, putting more promising leads at the beginning of your call list. They also give an option to have a pre-recorded voicemail available at the click of a button. If you add up all the time that is spent on repeating the same voicemail to each person you are calling, the minutes are really going to add up. With this feature, you just click a button and the already recorded message will be delivered to their voicemail.

So whether your company consists of telemarketing, survey taking, appointment setting or any other type of business that has to make repeated outbound calls, predictive dialers may be the perfect answer for you. It can help a business feel that they are wasting less time, and making more productive calls. It can ultimately be the solution to your business problems.

by: Art Gib

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