Welcome to YLOAN.COM
yloan.com » interview » How To Pass An Interview
Education Self Improvement Addictions Anger-Management Attraction Coaching Creativity Goal-Setting Grief-Loss Innovation Leadership Motivation Organizing Positive-Attitude engagement luxury attractive personalized interview movers preparing tiles overcome nursing experts myths mattress scholarship confidence emergency english happiness

How To Pass An Interview

In this article we will take a look at the more important aspects of preparing for any job interview.


Before you start preparing for the interview you must get a copy of the job description and person specification for the job you are applying for. The vast majority of employers will assess you primarily against these important documents. Your first task is to try to think of areas where you match the job description and person specification.

You will see below that I have provided you with a sample job description for a Customer Services Representative role. Following the job description you will notice that I have provided you with a number of 'key evidence areas'. These areas are the ones that I suggest a candidate who is being interviewed for this post focuses on during his or her preparation. It is vital that you can provide evidence of where you match the job description for the role that you are applying for.

Customer Service Representative - Main job tasks and responsibilities


- Deal directly with customers either by telephone, electronically or face to face

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Process orders, forms, applications and requests

- Direct requests and unresolved issues to the designated resource

- Keep records of customer interactions and transactions

- Record details of inquiries, comments and complaints

- Record details of actions taken

- Manage administration

- Follow up on customer interactions

Key evidence areas

- Provide examples of where you have dealt with customer queries and complaints in a professional manner. Make sure the example provided demonstrates that you have kept in contact with the customer and checked that they are fully satisfied with your resolution and service.

- Give examples of where you dealt with a customer quickly and competently. This might be where you have responded to a customer's request within a timeframe that is far shorter than the set standard.

- Provide more than one example of where you have processed a customer's order. Explain exactly what you did and how you followed company policies and procedures.

- Provide details of where you have recorded conversations with customers and also where you have kept an organised log of your dealings with them.

- Provide evidence of where you have followed up on a customer query. This demonstrates very good customer service.

If you follow the above tips carefully then you will be giving yourself a far greater chance of success during the job interview.

by: Richard McMunn
Top Job Interview Tips That Everybody Wants To Discover The Particular #1 Solution To Be Able To Obtaining Any Teacher Interview Interviewing Your Prospective Employer Five Things To Learn About A Company Before Your Job Interview 4 Powerful Interview Techniques Curiosities From The Forum With The Exclusive Interview With Mcgonigle Succeeding At The Big 4 Accounting Interview Job Interview: The Great Enemy Of A Selection Process? 4 Rules For National Media Interviews Best Dressing For The Interview Success How To Face A Case Interview Dressing For Your First Job Interview First Impressions Are Lasting Impressions! Successful Interview Tips That Everyone Wants To Learn
print
www.yloan.com guest:  register | login | search IP(3.148.239.85) / Processed in 0.015105 second(s), 7 queries , Gzip enabled , discuz 5.5 through PHP 8.3.9 , debug code: 42 , 2769, 442,
How To Pass An Interview