Looking For Double Glazing? Have You Heard Of The New Ombudsman Scheme?

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) has been launched with

the backing of the people's consumer champion, Nick Ross, to protect consumers against cowboy operators. The former BBC Crimewatch and Watchdog presenter is the ambassador of the Ombudsman scheme, which provides comprehensive protection for homeowners installing windows, doors, conservatories, orangeries, fascias, soffits and associated products by its members.

DGCOS offers consumers access to high quality, vetted installers when looking for double glazing prices. Accredited members are drawn from the ranks of the many thousands of installers who currently operate in the sector. They are from all parts of the UK to include England, Scotland, Wales or Northern Ireland. Accredited Installers must satisfy DGCOS administrators of their high standards of quality, ethics, professionalism and ongoing customer satisfaction.

Every homeowner buying from DGCOS members will receive free double glazing quotes and a "Peace of Mind" pack explaining that they will have the full protection of the Ombudsman Scheme behind them as well as a comprehensive guarantee, a Deposit Protection Certificate and an Insurance Backed Guarantee to underwrite the installers guarantee should they cease to trade. To protect consumers further (and in a first for consumer protection), the DGCOS Compensation Fund will pay out all bona fide claims to compensate homeowners where traders fail to live up to their promises and the Ombudsman rules in their favour.

Nick Ross says: "Consumer agencies champion Ombudsman schemes because they give customers real protection. DGCOS is based on similar schemes which have been successful in other industries. Restoring confidence is important for consumers and all good contractors, and DGCOS can quickly rebuild trust."

by: Matt

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