Whether through choice or not, all businesses today are expected to keep abreast of rapid advances in communications technology
. If you want your business to survive then it is vital that you make use of the services available by using the internet and staying one step ahead of your competitors. The modern consumer likes to have the option to shop online and send queries via email. They also expect a much more rapid response given that most forms of internet-based communications are instantaneous.
Trying to keep up with these customer demands can place a lot of pressure on your business which is why you need to ensure you have a system in place that will run as smoothly and effectively as possible. Assuming that the majority of businesses use a desktop PC, laptop, smartphone, fax machine and phone line it can make a real difference if you ensure all of these devices are working in synch with one another. This is best achieved by making full use of your internet connection and internal network.
In a large customer service based business a phone system that is linked to each desktop PC can prove to be invaluable. A switchboard operator can use a PC to answer and redirect calls, whilst easily arranging conference calls and sending email messages. Call logs can be vital when monitoring calls and dealing with queries and those using an automated system can even take advantage of voice-activated controls that are far easier to use than the traditional touch-tone systems.
Many modern businesses are now choosing to install a VoIP phone line system that utilises their broadband connection for making phone calls. This can save a huge amount of money on phone calls and also benefits from reduced infrastructure costs. Having a VoIP line system makes it easy to connect your phones, computers, laptops and printers because they are all operating from the same network.
A VoIP line device can also be routed to any location that has an internet connection, giving you the freedom to move devices from one location to another. When it comes to mobile phones there are a range of VoIP mobiles that will automatically switch from a Wi-Fi connection to a cellular one as you move between buildings.
A large office is likely to have a fleet of printers and fax machines that each user will need to have easy access to. Fortunately, there are advanced wired networks available that enable users to email scanned documents to themselves or others and also print from any machine within a building.