The Call Center Capital Of The World: Philippines

The call center industry of the Philippines is considered today as the largest provider

of call center services in the world market, placing the country as the call center capital of the world replacing India. So what are the reasons why the call center industry of the Philippines became successful not only in the country but also in the world market?

According to industry experts, there are several reasons why the call center industry of the Philippines became successful. Some of the most apparent are the skills of Filipinos in both providing the best customer relation services as well as with their fluent use of the English language; the industrys diverse collection of call center services; as well as the number of foreign investors investing in the Philippines.

The Skills of the Filipino

Filipinos are known around the world as some of the most flexible nationalities because of their fluency with the use of the English language. According to industry experts, it was because of this knowledge and fluency of the English language that allowed the call center industry of the Philippines to compete in the world market.

However, other than their fluency in English, Filipinos are also known for their skills in providing customer relation services such as call center services. Part of the reason why is because of the number of Outsource Call Center companies and agencies that offers free training in call center services.

Diversity of Call Center Services

Another reason why the call center industry of the Philippines became successful in the world market is because of its diverse collection of call center services. From its initial services when the call center industry was founded, the number of call center services had quickly grown due to the continuous growth of demand for live answering solutions for different businesses of different markets.

One popular example is Magellan Call Centers Small Business Answering service such as Order taking services and reservation services that caters not only to large companies and corporations but also to small and medium businesses in the Philippines

These services allowed the industry to expand all over the Philippine market resulting in its massive growth within only less than a decade. And it was also because of this that the number of foreign investors visiting the country had grown exponentially.

Growth of Foreign Investors

Some of the reasons why foreign investors had chosen the Philippines their source of outsourced call center services are because of the skills of Filipinos, allowing these investors to make use of affordable but skillful manpower, as well as the diversity of call center services in the country.

Because of this growth of foreign investors, the Philippines had quickly risen in the world market which eventually placed the Philippines as the 2nd largest provider of call center services in the world.

by: Nancy David

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