The Countless Advantages Of Small Business It Support For Any Sme

Very few small businesses need a dedicated IT department and even fewer can really justify one on if you take the cost element into account

. What used to happen in the past was that they would use a friend of one of the employees to handle their IT function. This worked well until IT started becoming increasingly complex and more and more important to the smooth running of the business. This is the reason why so many SMEs are nowadays starting to outsource their IT needs to a professional company offering Small Business IT Support.

To maintain a dedicated IT department is very costly. You have to pay the salaries and perks of the staff regardless of whether they were utilized to the full extent during any particular month. If your IT services were outsourced, you would only have to pay for the work that was actually done or time that was actually spent on a job.

Another benefit of using an external IT firm is that many of them specialize in a certain field, such as estate agents, insurance companies or legal firms. This means that they are well versed with the software and lingo of your industry. You can therefore get specialist help at a fraction of the cost of a full-time IT department.

You will have various options when you decide to outsource to an IT service company. The first, and most expensive one, is to have one or more staff members dedicated to you on a full-time basis. Alternatively you could buy a certain number of support hours per month on a contract basis. This works best for most SMEs. The cheapest option is to make use of them on a per-call basis. The hourly rates will be highest in this case, but if you have a very small business and only need IT Services infrequently, this is most likely the best way for you to go.

Depending on the industry that you are in, you will need to find a company that is familiar with your industry and its type of software and systems. An engineering company, for example, uses totally different software packages than a small retail shop.

Another important aspect is that of trust. Your company information will be an open book for the company that you choose to employ. You must therefore be totally sure you can trust them with confidential information. Try to discuss their track record with at least two of their current or previous customers. Try to steer away from a company that has just started off - they might be very good, but you don't want to be used as a guinea pig.

Small business IT Support caters to a growing niche in the IT sector. For the small business owner outsourcing IT is a sensible decision, because it gives him access to expert knowledge at a fraction of the cost of a full-time IT department.

by: Tony Santiago

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