The New, New Thing - Next-gen Saas Integration

Traditional SaaS integration solutions have focused on just moving data in and out of SaaS applications

. This approach may be fine for some scenarios such as data migration, reporting or synchronization. However, it is quite limiting because real world business problems require users to interact with data flows to review information, make decisions and route tasks

Traditional SaaS integration solutions have focused on just moving data in and out of SaaS applications. This approach may be fine for some scenarios such as data migration, reporting or synchronization. However, it is quite limiting because real world business problems require users to interact with data flows to review information, make decisions and route tasks. So, we extended its existing SaaS Integration solution to allow SaaS applications to be integral part of customers business process flows.

For example, an order management process may require moving orders from Salesforce.com to an on-premise ERP system when a sale is completed and order won. However, this process would typically require workflow steps for business users to review and configure the order. A process flow such as this with multiple user workflow steps can be easily and rapidly configured. An SOA-based, code-free approach with built-in connectivity to many SaaS applications such as Salesforce and NetSuite.

Data integration market has evolved over the last few years as more and more companies have realized that the business problems they were trying to solve by implementing data bridges did not really do the full job. Most problems require solutions that are more complex than just moving the bits and bytes. They require the data to be validated before it can be processed, errors need to be handled, notifications sent automatically on exceptions, information presented to business users to review and make decisions etc. etc. These solutions quickly grow beyond the capabilities of typical integration products.

Complete solutions require flexibility to handle various situations and scenarios and this typically requires a process-centric, services-based technology that includes human workflow capability. Integration-centric process management products are best suited for these situations.

by: denish

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