The Old And New Call Center Industry In The Philippines

The Old And New Call Center Industry In The Philippines

One of the largest industries in the Philippines is agriculture. However, other than agriculture. the Philippines is also known for other industries which made the country as one of the most competitive countries in terms of outsourced services from western countries, particularly in the US. This is the call center industry.

Call center, or call centre for other countries, is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. Before the growth of outsourced companies in the Philippines, the call center industry was first known as plain providers of email response and managing services. However, when the call center industry boomed, a number of new services have been introduced in the Philippines.

New call center industry

From plain providers of email response services, the call center industry in the Philippines have grown so much to include a number of new services. These new service include from all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, andReservations call center services, to online business to customer support, online business to business support.

The reason why the call center industry have significantly grown over the years is because of the number of outsourced call center agencies around the country, which introduced a wide array of services such as customer relations andReservations call center services, to business services.

Because of the torrent of outsourced companies converging in the Philippines, which are mostly from the US, the call center industry significantly grew, and for only 10 years, it became the one of the largest industries in the Philippines, allowing more competitive jobs for Filipinos.

Downturn of the call center industry

Though the industry have grown so much over the past 10 years, it also have suffered a major downturn caused by the recent global recession. Because most outsourced call center companies are in the Philippines are from the US, many companies in the country, not only call centers but also other outsourced companies, have closed resulting to a mass unemployment of Filipinos all over the country.

The recent events also caused a significant change in the call center industry. Although most of these are customer support andReservations call center agencies, call center managers require graduates who are extremely fluent in English and (for technical accounts) above par IT skills. This significant change in requirements allowed these companies to select a few worthy applicants from the vast applicants still hoping to get the job.

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