Turbosupport Collaborative Remote Support Appliance From Rhub

In recent days, users started utilizing the remote support software to remotely control their PC on LAN or over the internet

. For instance, an enterprise can use remote support to help in its effort to build a more customer oriented business. Web conferencing tools and Remote support software can enable a company to realize viable means to ramp up their customer support capabilities.

RHUB Communications has announced that they have developed their TurboMeeting Version 4.0 web conferencing and TurboSupport remote support appliances to cater to the growing demand for a quick and an easy to use web conferencing tool.

Few major benefits that TurboSupport Collaborative Remote Support appliance from RHUB offers are:

Secure remote desktop support for PCs and Macs;

Collaborative multi-tiered tech support;

Unattended remote support of up to 1,000 PCs;

File transfer, recording, remote printing, remote reboot; and

Mini web conference, online training.

The TurboMeeting appliance runs on the companys unique Universal Attendance technology that enables support sessions to be conducted on any platform (Windows, Windows Mobile, Mac, iPhone, Unix and Linux). The web-based meetings enabled by the solution are very much secure since it runs on the users own firewall. In particular, TurboMeeting can be used for web conferencing, webinar, remote support and remote access. Most importantly, participants need not download and install software of any kind.

The functionalities offered by RHUBs remote support solution for the users are remote control, file transfer, chat, mini-meeting, multi-tier collaborative support, and remote reboot. The solution generally come packed with a free audio conferencing service and APIs are available for full customization and quick integration with users websites and applications.

According to the company, the remote support appliance also allows users to convert a remote support session into a fully interactive web conferencing session and so this will help to increase the speed of collectively in resolving the most difficult issues and conduct real-world case based training for new support staff. The appliance presents full control to the users and it is a onetime purchase product. There are no monthly fees or IT maintenance fees.

by: Jeffery Bella

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