Unified Communications Technology Touted As Next Big Wave

There are many benefits to using unified communication technology in your office environment

. Recent studies have shown that seventy percent of voice calls are likely to get a canned voice mail response, meaning that there is no guarantee that the information sought via telephone ever gets received.

Modern office communication now consists of telephone conversations, emails, SMS, IM sessions, faxes, and more. Managing all these communication channels effectively and with little downtime can be a nightmare for your staff. Some outdated systems are unnecessarily complicated, resulting channels that require 'specialized' knowledge and attention. The complexity increases when two or more communication mediums are interlinked. Unified communication technology is highly recommended in such an environment. The advantage is obvious. Not only does Unified communication technology provide an elegant solution to manage the complex communication environment, but it is also acts like a one point contact source, thus eliminating some of the more frustrating issues.

The upkeep and maintenance benefits are a few of the reasons for businesses to opt for Unified communication technology. Service providers are now offering solutions which need no maintenance and guarantee a hundred percent uptime. This results in a smooth flow of communication both within and outside the office. VoIP or Voice over internet protocol is an integral part of Unified communication technology. VoIP provides several advantages over the legacy telephone network. One of the major advantages of VoIP is that it makes use of the same network used for the Internet. In cases where a new system is commissioned, there is no need to lay down new cables and wiring, saving a huge considerable amount of money.

Unified communication technology is touted as the next big wave for a number of other reasons. The first is management of the network itself. Since most of the resources required--the hardware as well as the software-can be remotely situated with hosted providers, there is no need for in-house maintenance staff. This reduces the cost of managing a business communications system drastically.

The second major advantage is the initial investment. Some service providers that offer unified communications also offer a pay per usage model, allowing businesses the ability to budget their communication expenses. Studies have shown time and time again that forty to sixty percent of installed communication resources lie idle in a typical traditional work environment, meaning the cost savings can be considerable in a pay per use model.

New Unified communication technology frameworks rely on an extensive use of cloud computing, thereby resulting in further reduction of costs as the model matures and captures more of the communication market.

Overall, Unified communication technology is a quickly developing service offering and is likely to become a major if not only means of integrated office communication.

by: Andrew Wiggin

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