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Upcoming Trends Of Technology In Dry Cleaning Industry

Dry Cleaning industry in India is fact coming to terms with advancement

. Old machines are getting replaced with new perk machines, point of systems are coming in for hand written receipts, manual tagging is giving way to bar coded tags, home deliveries getting more and more prominent, certainly the industry are on the verge of transforming into a more sophisticated and technologically advanced set up.

Growing phenomena of corporate sector has ensured long travel times, more work pressure and hence less time available for self and family. This calls for some changes in the basic practices of service industry. People do not have time to visit their drycleaner to pick up and drop their cloths or come back again in case their cloths are not ready. This is an internet era and the information should be available on the computers and the mobile phones. The service facilities are fast brining in systems through which the customers are kept informed about the status of the cloths. Emails and messages are sent to the clients at every stage and they are properly informed when the cloths are ready and also the timings of delivery of cloths at their doorstep.

The choice of the computer software like a Store Management System becomes all the more important for the success of the business. The system should have all the features of a Point of Sale system, inventory management system, employee management, and customer management. To ensure better management of institutional customers like hotels, hospitals, restaurants, export houses, there should be provisions of bulk booking and package booking. The system should be equipped with the functionality to generate bar codes to avoid manual tagging and must regular alerts must be at the necessary junctures. To enhance the efficiency of the business, the managers must be provided with intelligent reporting covering each and every aspect of the business starting from the details of customer who has stopped taking the service to the customer who has provided with the maximum number referrals.

by: Rachit Ahuja
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