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What Challenges Human Resources Departments Face In The 21st Century?

With the 21st century in progress, nonprofit, government

, and private organizations seek to adapt to an ever-changing professional environment. Within these organizations, human resources, HR, departments face many challenges. Their role includes the hiring of new employees, the administration of benefits, and the monitoring of regulation observance. To best prepare themselves for the changing face of human resources management, HR departments must rise to the challenges of retaining and building a talented workforce.

Multi-Generational Workforce

One major challenge human resources departments face is serving multiple generations within a single workforce. For the incoming workforce, the "hired for life" mentality of the past will be outdated as workers increasingly change employers after 3 to 5 years of work. Placing more emphasis on proper work-life balance, they will be motivated by learning opportunities and positive feedback. To hold these employees, human resources departments must be ready to respond to these needs.

Changing Role


As they prepare themselves for the 21st century, human resources departments must adapt to their changing role within an organization. Moving from a traditional to a strategic approach, human resources management in the 21st century will be much more dynamic than in the past. The basic personal functions that characterized traditional human resource management, such as maintenance of personal files and records and the processing of documents will be replaced by a focus on promoting the abilities, skills, and knowledge of employees. HR departments can best prepare for their changing role by adopting a "human investment perspective" that is more active than reactive and that no longer relies on the hierarchical organizational structures of the past. Instead, the focus will be on catering to the needs of consumers and employees and using business strategies in human resources policies and practices.

Recruitment Challenges

Recruiting a workforce that reflects today's reality is another challenge for human resources departments. To address the challenge of attracting a new generation of employees, HR Recruitment agencies can tap into the popularity of the Internet. With online job postings and company websites, human resources departments are now able to conduct around-the-clock recruiting.

To develop a workforce that reflects the diversity of consumers and clients, recruitment consultants should reach out to minority groups that were discriminated against and excluded in the past.

For HR consultants, the new century will take up where the old one left off - with the struggle to recruit and retain a trained, satisfied workforce.

Human resource managers: their role in a changing environment

Issues facing HR are expected to change radically in the next decades. Thus, HR professionals must play special roles in dealing with these changes and must develop specific competencies to support these roles.

Workplace flexibility is expected to be on the rise as the future workplace, the virtual office is characterized by creative and flexible work arrangements. Specified work will become much more shared and management will spend nearly all its time managing cross-functional work teams who enjoy a lot of self-sufficiency. In a nutshell, there will be a movement, a trend towards a decentralized model of HR.


HR managers will have to accommodate employees in their virtual work locations and find ways to manage corporate culture, socialization and employee orientation. In order to obtain and maintain a competent workforce, they must act as organizational performance experts and shape employees behavior without face to face meetings.

Another expected change in HR is the Global Business concept world trade knew a major growth during the last years and there is forecasted as well the growth of international businesses, especially among small firms. Organization relies more and more on HR specialists as the facilitators of work across borders and among different cultures. Therefore, they must be knowledgeable of other cultures, languages and business practices. They will be required to develop and manage an international workforce, maintain written and unwritten corporate polices for transportability to other cultures, keep top management informed of the costs of not paying attention to the transnational issues and provide their services to a variety of locations worldwide.

Concerning the recruitment in the above mentioned global business it will be important which strategy will be adopted by the management for recruitment solutions.

by: Pgupta
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