A call center coaching program also demonstrates your company's commitment to the individual success of your employees, as coaching sessions can be tailored based on individual needs and goals. In the end, happier employees lead to better service, more satisfied customers, and increased company revenues.Here are a few of the benefits of investing in a contact center coaching program:Improved product knowledge and troubleshooting skills No...more
The benefits of coaching are incalculable, but here are nine that truly help show the power of coaching.1. Investment in yourself- The investment in coaching goes far after the financial. When you invest in the coaching activity over time, you send a clear mental and spiritual signal that the aim and the person-you-are all of value. Protecting the time and space around coaching appointments, and doing the work in between appointments, is also an...more
Tonight I had a very interesting discussion with one of my students. She was my last lesson of the night and we had a little time to chat before her mom came back to pick her up. We spoke of many things, but then we got into the idea of players being willing to change what they're doing to get better. I then mentioned that my teaching had changed somewhat since the days when my sons had played baseball. Thats when Jenna asked an interesting question: If you found better mechanics than what you're currently doing, would you make your students change? I paused for only a moment and then said yes. She seemed a little surprised at first, but then I asked her "If I discovered something that could add five mph to your pitches wouldn't you want me to share that with you, even if it's different?" It didn't take her long to nod her head yes. This is something coaches need to be willing to do give up what they believe when something better comes along. That might seem self-evident but it's really not.Certainly anyone who hangs around the forum long enough sees posters who like to defend an indefensible position, or will split hairs on a technique in an attempt to prove they're right. Yet...more
When the tenure of a CEO or any other top executive is nearing an end, many companies are faced with the dilemma of either grooming one of their own or importing tried-and-tested external expertise. According to executive career coaching expert Carol Sand MAP Houston, many organizations go for the first option as the learning curve involved is much...more
Choosing a career can be quite a challenge, not only for high school graduates, but also for people who are in the midst of a career change that is most likely ushered in by the dissatisfaction that people experience when life assumes the dull pace of routine existence. Here we discuss some methods and tips that will help you decide what career is...more
Recruitment training is important if you're within the recruitment sector and want your business to grow. If you're within the recruitment training portion in the company, the probabilities are that you simply possess several key skills which come relatively naturally - items like intuition, the ability to sense a person's hidden skills, and figuring out when somebody is not suited to a particular position. These are all things which you then pass onto recruiters by way of recruitment training. Going by this logic, then, all recruitment training firms ought to be produced equal and none needs to be at an benefit. So, with this in mind, how come some excel whilst others appear much less able to attract success? One particular explanation could possibly be just great luck, but yet another could well be a distinction in approach. It's a known fact that the firms who do the very best in enterprise achieve their goals because they comprehend each and every component of what they're performing.The notion that a overall performance coach will come into your office, only to question your recruitment training methods and way of performing issues, isn't an specifically new one - a lot of...more
In the some years since I became certified as a professional Life Coach I have struggle with the subject of how much to charge Life coaches clients because there are two ways of looking at it and both are equally valid and equally...more
Life Coaching is a useful technique developed to take you from where you are these days to where you want to be. The rate and advantage with which you can arrive at your objectives and develop in daily life's quicker when you perform with a...more
Many coaches say that whenever they go to deliver a lecture they always go well prepared. They explain everything very well but after a while they notice that the audience is not with them. This problem is faced in majority of the lecture sessions,...more
A friend of mine thinks she has the best job in the World, and I can see why she loves it so much. She's a midwife. While it's a job with a serious medical element to it, looking after the health of new moms and babies, she says that isn't the...more
Many studies have indicated the close connection between employee engagement and the performance of the organization in terms of returns, profit, quality and retention. Employee productivity and engagement are also essential factors to consider...more
Van operators are an often misunderstood component of the Uk part of life. With none of the numerous HGVs shifting and delivering every conceivable product the nation would slow to a total stand still. In the past when you acquired your HGV...more