IT Technical Support and Business IT Support from Netsurit.com
IT Technical Support and Business IT Support from Netsurit.com
Netsurit endorses the it outsourcing principle as the most logical option for SMEs to optimise their technology investment. Look no further if you're looking for South Africa's leading IT support company.
Making a decision to outsource your it support (the day-to-day, on-line monitoring and management of a it support network) will dramatically improve staff efficiency and productivity by allowing employees to focus on their core responsibilities.
Need support in IT?
Outsourcing shifts the burden of keeping up with rapidly changing technology to your outsourced IT partner as well as benefits in terms of cost control and cost predictability. The basic premise is to take a variable and potentially volatile set of costs and substitute this with a fixed monthly cost that covers all situations, including unpredictable emergencies.
At Netsurit, we support and manage our client's it networks through Service Level Agreements (SLA's). The SLA is the contractual agreement that governs pricing and defines the performance of the relationship between both parties - for a set amount per month, Netsurit takes full ownership of the clients IT support costs.
IT Support Services: Account Manager
An Account Manager will be allocated to the client and is the key account contact. The Account Manager is there to manage and own the Client relationship and to ensure the highest level of service delivery from our IT Support teams is maintained at all times. The Account Manager will meet with the client on a weekly basis or as is required and will be responsible for all reporting functions required.
Service Desk Support Services
The Netsurit Service Desk is the central hub/conduit through which all it support requests and enquires flow. The Netsurit Service Desk routes incidents to the responsible consultant (technician) and make sure that the calls have been resolved and closed off according to the requirements of the Service Level Agreement.
IT Technical Support Managed Services
Remote monitoring provides alerts and reports to offer early warning of potential system failures, resource utilisation issues and overall performance reporting. Your Information technology infrastructure will be remotely monitored 24/7.
IT Support Services: Server Management
Netsurit will support and maintain identified server(s) pro-actively and reactively to ensure optimal performance and availability. Netsurit it team will achieve this by creating a secure and controlled server environment which conforms to best practice standards.
Business IT Support Services: Back-Up management
The it support backup and recovery service provides the client with continuity in terms of business data availability. In case of system failure, backed-up data will be restored to a working state. Netsurit will assist in defining a backup strategy, and advise on which data to include in backups.
Business IT Support Services: Anti-Virus Management
The antivirus service provides a network managed solution to ensuring antivirus software definitions are kept current and critical alerts are given in case of a potential or real virus infection threat.
Business IT Support Services: Security Management
Netsurit will support and maintain a firewall server protecting the client's internet connection. This service will also include integration and holistic management of the client's logical IT security.
IT Support Services: Patch Management
Patch Management comprises of applying any necessary patches to the operating system, server peripheral firmware and the Microsoft and/or Apple Macintosh family of software.
Cash Until Payday-Small Financial Assistance Before Payday Long Canyon Neighborhood in Austin, Texas Westminster Glen Neighborhood in Austin, Texas Build Trust through Business Cards Buttercup Creek Neighborhood in Cedar Park, Texas Why we should start building our own business The Significance Of Getting A Business Database For Your Company Tips to Improve Sales and Customer Satisfaction for Hospitality Business Business Card Printing: The Choice of Paper Stock Quick cash loans: Quickly settle your unplanned fiscal demands Affiliate Marketing Business- Can I Possibly Earn Full Time Income Grow your business by using online appointment software Bankruptcy For Business – Facts To Know Before Filing Bankruptcy