The Major Change In Philippines' Call Center Industry
The Major Change In Philippines' Call Center Industry
The call center industry is considered by the government as one of the Philippine's largest and most successful industries that helped a lot in solving one of the country's most dire problems, unemployment.
Because of the number of outsourced call center agencies opening in the country, particularly companies coming from the US, a number of new opportunities were opened for a lot of Filipinos, particularly for the newly graduates which are having a hard time looking for work.
An industry for the skilled unemployed
What made the call center very popular in the Philippines is that it allowed a lot of unemployed individuals to have a well paying job as a call center agent. But what really made this job popular among many Filipinos is that it requires little from its applicants yet offers a lot in return.
Compared in the past in which the call center industry were merely providers of email response and managing services, the call center industry today have grown so much with the introduction of new customer relation services, such as Reservations call center services, travel services, technical support, education, customer care, and financial services.
Although some of these services may seem complicated such as with financial services and technical support, call center agencies mostly train their agents to learn these services, which will then be used to service their customers. As for other services such as Reservations call center services, travel services, and customer care, it usually only requires little experience in communication as well as computer use.
Call center industry during global recession
Although the call center industry was one of the most successful industries in the Philippines, the industry have undergone a serious downturn due to global recession which has significantly made an impact in US' economy. Because of this, a number of call center agencies and companies in the Philippines, particularly those outsourced from the US, have closed down due to global recession happening in the US.
Because of this, a large-scale unemployment have occurred in all parts of the Philippines. Although a number of call center agencies still stands, a number of changes have been made to assure that only the skillful and well experienced are hired.
Although most of their services may only involve customer relation services, such as Reservations call center services, call center managers still required graduates who are extremely fluent in English and (for technical accounts) above par IT skills. Because of this, many unemployed Filipinos have had a hard time getting the position.
Call center industry of today
Although the industry have started to pick-up its pace again, some of the changes made are still used in today's call center industry, such as with its higher requirements as well as more challenging recruitment processes.Visit http://www.myoptimind.com for more info
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