The technology of VoIP (Voice over Internet Protocol) is becoming increasingly popular in businesses throughout the world
. VoIP essentially uses your broadband connection to perform all the tasks of a traditional landline phone and more. There are three main advantages to switching to a VoIP communications system. These are cost savings, ability to link to other devices and the ability to communicate via a range of methods as well as regular phone calls.
Cost savings - since VoIP uses your existing broadband connection then there is potential to save a considerable amount of money on your call rates. In some cases call rates may even be free from your provider if you are already paying for a broadband package that is not being utilised fully. These reduced call rates even include international calls so it is easy to see why VoIP is a popular choice for businesses in particular. In addition to reduced call rates it is also possible to make savings through reduced infrastructure and a need for fewer devices since all communications are running via a single system.
Linking devices - one of the main advantages in using a VoIP communications system is that you can connect a wide range of devices such as laptops, desktop computers, mobiles, phones and even faxes and printers. Having the ability to link these devices and allow them to talk to one another can save a lot of time and help to streamline processes within your business. In large call centres in particular it is very useful to have the ability to connect telephones to computers so that calls can be managed easily and logged should any queries regarding the call arise.
Variety of communication modes - when you communicate over your broadband it is possible to take advantage of a number of communication methods including, regular phone calls, video conferencing, instant messaging, email and SMS. These can all be performed from a VoIP handset, without the need for a computer! Alternatively you can link your VoIP phone to your computer and perform all of these tasks and more.
As the technology of mobile phones has progressed it is now possible to purchase a mobile that operates using both the cellar network and your internal VoIP system. These phones will cleverly switch from an external cellular network to an internal WiFi network without the need to even end a call! Once you are connected to WiFi you can make video calls via your mobile.