The Sunshine Industry Of The Philippines

The call center industry of the Philippines had recently gained global recognition as the call center capital of the world

. This is because of the industrys continuous growth to provide the best and diverse collection of call center services for every business in the global market.

The Sunshine Industry of the Philippines

Before the industry had received its global recognition, the call center industry was once known as the Sunshine Industry by the Philippine government due to its massive growth in only a decade. According to industry experts, the reason why the call center industry had grown massively within only a decade was because of their diverse collection of

Live Answering Service s that gave rise to the industry into the global market.

Founding of the Sunshine Industry

The call center industry was founded when a number of third party companies had started to offer call center services to their clients along with their usual email management services. Since then, the demand had dramatically shifted from email management to call center services which eventually led to the significant growth of call center companies and agencies in the Philippines.

Rising Industry

According to industry experts, the reason why the call center industry had continuously grown successful was because of their services which had also continually grown along with the industry itself.

Because of the continuously growing call center companies and agencies in the Philippines, many new call center services were also introduced in the market. Popular examples are Small Business Answering service such as Order taking services, reservation services, and many more.

Due to these new services, the call center industry was able to penetrate a number of new markets in the Philippines, allowing the industry to expand and grow in the Philippine market. Eventually, the call center industry of the Philippines had grown so much that the Philippine government had eventually recognized its contribution in to the economic growth of the Philippines.

Expanding through the Global Market

What gave rise to the call center industry in the global market is when the number of foreign investors in the Philippines had also grown significantly. This continuous and healthy growth eventually led the industry to penetrate the global market, in which the Philippines had eventually dominated.

by: Nancy David

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