Call Center Industry Of The Philippines: From Start To Success

When the call center industry was founded, the industry wasnt known as a provider of call center services

. According to industry experts, the industry was known first as a plain provider of email response and managing services. This shifted when a number of third-party companies had started to offer call center services to their clients.

Establishing a Successful Industry

Due to the usefulness of Live Answering Service compared to email management, many businesses in the past had shifted their needs to call center solutions that can help their business in providing live answering support for their own clients.

Eventually, the demand for call center services had significantly risen that a number of new call center companies and agencies were established in the Philippine market. This prompted the start of the call center industry of the Philippines.

Continuous Growth

Part of the reason why the demand had steadily grown in the market was due to the fact that many new call center services were being introduced into the market which allowed many businesses to make use of their services.

From their initial services, Business Answering Service such as

Order taking services and reservation services has also been very popular in the market. Other forms of customer relation services such as travel services, education services, customer support, technical support and many others had also gained a lot of demand in the market.

Other than providing solutions for different businesses, the call center industry had also achieved their own success in the market because of its continuous expansion in every market found in the Philippines. Eventually, the industry had grown so much that it was later recognized as one of the fastest-growing BPO or Business Process Outsource industry in the Philippines.

The Call Center Industry of the Philippines

Due to the healthy growth of the call center industry, many foreign investors had started to visit the Philippines to either outsource their call center needs to companies in the Philippines, or to start their own call center businesses which attracted more foreign investors to outsource their Live Answering Service s in the Philippines.

The call center industry of the Philippines had eventually penetrated the global market. And because of the skills of Filipinos in providing customer relation services, along with their fluency in English as well as cheaper manpower, the Philippines quickly rose in ranks, and was eventually placed as the 2nd largest provider of call center services in the global market.

Recently, the Philippines had outpaced India as the largest provider of call center services in both infrastructures as well as in manpower. This placed the Philippines as the call center capital of the world, and according to industry experts, the industry is set to dominate the global market for years to come.

by: Nancy David

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