Call Center Industry Of The Philippines: Start Of A Successful Industry

The call center industry of the Philippines, according to industry experts

, started not as a provider of call center services such as

Order taking services, customer care, or technical support, but as a provider of email response and managing services in the Philippine market.

Call Center Industry of the Philippines: Start of a Successful Industry

According to industry experts, the call center industry started as a provider of live answering solutions to different businesses, but as a plain provider of email response and managing services. However, when a number of call center services were first established in the Philippines, the demand had greatly shifted from email management to call center services.

Establishing a New Industry

Due to the usefulness of www.magellancallcenter.com services, the demand for this service had dramatically grown within only a few years, which also led to the growth of third-party companies known as call center companies in the Philippines. This prompted the start of the call center industry of the Philippines.

Establishing New Services

Part of the reason why the demand for call center services had continuously grown is because of the growth of the industrys continuous evolution to provide a suitable service for every business needs. One popular example is Magellan Call Center and their collection of Small Business Answering service such as order taking service and reservation services that catered to the needs of small and medium businesses in the Philippines.

Expanding in the Philippine Market

Due to the continuous evolution of call center services, the industry was able to penetrate a number of markets in the Philippines, resulting in its massive growth in the Philippine market. This was the time in which the Philippine government had recognized the call center industry as the Sunshine Industry of the Philippines due to its massive growth in only a decade.

Penetrating the World Market

Part of the reason why the call center industry became successful is because of the number of foreign investors coming into the Philippines to either start outsource their call center needs, or to start their own call center business to accommodate the growing demands for professional call center services in the world market.

Eventually, the call center industry of the Philippines was able to penetrate the global market in which the country was quickly placed as the 2nd largest provider of call center services in the world market.

The Call Center Capital of the World

Recently, the call center industry of the Philippines had greatly outpaced that of India, which was considered as the largest, both in infrastructure as well as manpower. This placed the Philippines as the call center capital of the world.

by: Nancy David

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