Founding To Success: The Call Center Industry In The Philippines

The call center industry of the Philippines today is considered as one of the most successful industries in the country

. Its success even gave the Philippines the highest recognition in the global market when the country was recognized as the call center capital of the world.

However, before all these successes, the call center industry of the Philippines is just like any other industries when it started. However, what made it unique is that the industry wasnt always a provider of Live Answering Service to different businesses in the Philippines.

Founding of the Call Center Industry

According to industry experts, the call center industry was not a provider of call center services at first. The industry was first known as a provider of email response and managing services. Though not as important today, these services were popular in the past, though not as popular as call center services.

The industry had shifted dramatically when a number of Live Answering Service were introduced in the market, in which many businesses in the Philippines, particularly the larger ones, had made use of. Eventually, the demand for call center services had outpaced that of email management which also led to the growth of third-party companies called call center companies in the Philippines. This prompted the start of the call center industry of the Philippines.

The Industrys Competence in the Global Market

Though the industry had gained one of the highest recognition in the Philippines, as the Sunshine Industry of the Philippines, which is due to its massive growth in only a decade, the industrys aim was not only to provide their Live Answering Service to businesses in the Philippines, but of all over the world.

Eventually, due to its sophisticated infrastructure, which is made up of diverse collection of call center services and solutions, as well as the skills of Filipinos in providing customer relation services as well as fluency in English, the number of foreign investors visiting the Philippines had significantly grown.

Most of these investors chose the Philippines to outsource their call center needs, while others chose to invest in starting their own call center business in the market, making use of the markets skillful manpower to provide services for foreign clients.

Eventually, the call center industry of the Philippines had soon penetrated the world market in which the country had steadily risen. In only a few years, the Philippines were placed as the 2nd largest provider of call center services in the world market. Recently, the Philippines had finally outpaced India as the largest provider of call center services, placing the country as the call center capital of the world

by: Nancy David

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