Chongqing in 2008 unit sales of advanced services: household electrical appliance enterprises accounted for 11 seats - Haier, Suning - HC Network

Chongqing in 2008 unit sales of advanced services: household electrical appliance enterprises accounted for 11 seats - Haier, Suning - HC Network

Recently, the city announced the CC sale 2008

Service

List of advanced units and 11 home appliance business or after-sales department . Advanced how the list was promulgated? City CC relevant responsible person, through enterprise and the voluntary enrollment counties CC recommends two ways, through publicity, solicit the views of consumers and the community to receive community supervision programs, these enterprises to obtain the annual sale of advanced honors. Recommended links in district CC, organizers particular attention to consumer

Complaints

Situation. It is reported that some companies even realize Ranking appliances throughout the year to lodge a complaint. Sale of advanced, mostly home appliances manufacturer In the list of 58 units, household electrical appliance enterprises occupy 11 seats, as the sale of advanced selection of the main industries. Why the highest charting numerous household appliances? City CC Yu, director of military complaints that the following two reasons: First, in recent years, large-scale circulation enterprises and some home appliances manufacturing enterprises attach great importance to service, has a professional team and after-sales personnel, established a perfect service system and network; followed , household appliances enterprises continue to introduce quality of service measures, has done a lot to the community and commitment to benefit consumers, such as flat-panel three bags. Many appliances Service Innovation confirms the CC view. Chongqing

Hisense

Wang Peng, director of Kelon Electrical Services Tao, Hisense service unique in the "closed loop" system, from

Service

To pay a return visit within a few hours to complete the fastest; Vantage Chongqing sale manager Tan Wei said its information center in five years ago to do a fully computerized, each year on providing free screening services; Skyworth Chongqing Branch Aftermarket Manager Li Houlun description, Skyworth has established after-sales network platform, the first time information processing, tracking complete and implement one-stop service; Haier Chongqing service responsible person, last year, Haier services where the services are missing card , the user can call the service monitor telephone complaints, verified Hou Haier will give cash awards;

Konka

Chongqing branch sale person in charge of implementing thumb Konka service, worry-free service with my idea to resolve complaints in 2008 was 100%, with public recognition. Shuai Ting-Ting's Zou Hengjia Emboldened enough, most dare not rushed Home appliances market in Chongqing, hundreds of home appliance manufacturers are active, but only a few dare to Shen Ping sale more than 10 advanced? Strong contrast interesting. 3 18, Chongqing Evening News, randomized, public survey conducted on 100 users online Q & A show, many for the respondents "very Wohuo" service behavior,

Warranty

Electrical service staff within the delay to the account of 22%. Chongqing friends "lxw0927" reflected just bought a brand LCD 1 more years, can not be switched, home of the maintenance staff do not do any tests to judge the naked eye alone, the requirement for block board, second-hand have around 400 yuan, more depressed, he changed his family bedroom has a LCD screen, or that this brand ... ... City CC statistics show that in 2008, the city home electronics products (including

Mobile

, PC) Total 4148 complaints, the number of complaints after the department store, second largest in the various complaints. Which, including the quality of service, including complaints regarding accounting for 3148. As the City CC Appraising strict standards, complaint rate is an important indicator of CC official said some companies "emboldened" enough, unwilling to be eligible, one of the reasons. Chongqing

Suning

Aftermarket Leader Yue from the law, at present, as 3C products and the appearance of a large number of new appliances, new challenges for the sale, Suning's "extended warranty service" will effectively solve the appliance sale dead; Chongqing, China head of the United States also believe that after-sales At present, the appliance brand to their products to provide after-sales warranty service uneven. More than the product warranty period, consumers need to pay for maintenance, different manufacturers in this part of the charges are different. Through "sincerity for a long time to protect" as the core of the service system, the national perspective of the United States will actively coordinate and solve the consumer problem. 2008 appliance business unit annual list of the advanced service

Hisense Kelon Suning Chongqing Chongqing Chongqing Branch refrigerator Management Center Skyworth Konka Gree Chongqing Chongqing branch service center - the kitchen appliances Co., Ltd. Chongqing, Chongqing bagel timely Appliance Inc. (Vantage) Haier Sales Company Sony Chongqing Chongqing Changhong quick pit stop point of service benefit chain Chongqing Branch's Kitchen

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